Credit Control Position in North Manchester

A reputable retail organization based in North Manchester is seeking a credit control professional to join an established team.

About the Role

As a Credit Controller, you will manage your own diverse portfolio of customer accounts within a dynamic shared service center environment. Your day-to-day activities will include proactively collecting outstanding debts, maintaining accurate records of all interactions, resolving queries efficiently, and escalating issues when required.

Key Responsibilities

• Manage your own portfolio of customer accounts by ensuring outstanding debts are collected efficiently and in accordance with company policy and agreed payment terms.
• Maintain a proactive approach to debt collection activities to consistently meet or exceed cash collection targets set by the business.
• Keep meticulous records of all communications regarding chasing payments and tracking payment promises to ensure transparency and accountability.
• Resolve customer queries promptly and escalate issues when necessary to maintain positive client relationships and minimize overdue balances.
• Drive continuous improvement by actively reducing the number of days debts remain overdue through effective monitoring and follow-up.
• Oversee the setup of new customer accounts, including setting appropriate credit limits and controlling exposure to risk.
• Support colleagues by assisting with their workload during busy periods or absences, fostering a team-oriented environment.
• Build and nurture strong relationships with both customers and internal colleagues to facilitate smooth account management processes.
• Collaborate closely with operational teams across the wider group to ensure alignment on credit control objectives and best practices.
• Present updates and communicate effectively with key stakeholders, providing concise reports on account status and collection progress.