Credit Controller

About the Role

Are you an experienced Credit Controller who enjoys building strong customer relationships while delivering excellent cash collection results? This is an exciting opportunity to join a growing and successful organisation where your communication skills, commercial awareness, and ability to resolve outstanding debt will directly contribute to business performance and customer satisfaction.

Our client is a well-established and growing business with a strong reputation for customer service and operational excellence. They are committed to investing in their people, supporting career development, and creating a positive and collaborative working environment. As part of a successful credit control finance team, you will play a key role in managing customer accounts, maintaining strong client relationships, and ensuring the timely collection of outstanding debt.

Your new role

Reporting to the Credit Manager, you will take ownership of a ledger of customer accounts, proactively managing collection activities while delivering a professional and customer-focused service. Key responsibilities will include:

• Managing and maintaining a portfolio of customer accounts.
• Chasing outstanding debt through telephone, email, and written correspondence.
• Building strong relationships with customers to encourage prompt payment.
• Negotiating payment plans and resolving account queries.
• Monitoring aged debt and reducing overdue balances.
• Investigating and resolving invoice and payment disputes.
• Allocating cash and reconciling customer accounts.
• Producing aged debt and collection reports.
• Supporting credit risk management activities.
• Working closely with internal departments to ensure excellent customer outcomes