Survey Solutions
Credit Controller
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About the Role
We are looking for a motivated and organised Credit Controller to join our finance team in Birmingham. This is an excellent opportunity for someone looking to build a career in finance and credit control. The successful candidate will assist with managing customer accounts, ensuring payments are received on time, and maintaining positive relationships with clients.
Key Responsibilities
- Contact customers by telephone and email to collect outstanding payments.
- Maintain accurate customer account records.
- Resolve customer account queries in a professional and timely manner.
- Allocate incoming payments and reconcile customer accounts.
- Support the Finance team with credit control administration.
- Assist in producing aged debt reports and other finance reports.
- Escalate overdue accounts where appropriate.
- Build and maintain positive working relationships with customers.
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Skills & Experience
Essential
- Excellent communication and interpersonal skills.
- A professional and confident telephone manner.
- A basic understanding of finance and accounting principles.
- Good organisational skills with strong attention to detail.
- Ability to work effectively both independently and as part of a team.
- Competent in Microsoft Office, particularly Excel and Outlook.
- Positive attitude and willingness to learn.
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Desirable
- Previous experience in an administrative, customer service, or finance-related role.
- Experience using accounting or finance software (Dynamics 365 Business Central and Field Service).
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