What you’ll be doing:

• Manage a portfolio of Newstrade and/or Parcels customer accounts, ensuring payments are made within agreed terms.
• Proactively follow up outstanding debt and escalate where necessary.
• Produce and issue customer statements and regularly review credit limits.
• Negotiate repayment plans where appropriate, balancing effective debt collection with positive customer relationships.
• Act as the first point of contact for customer queries via phone, email and written correspondence.
• Build strong relationships with customers, retailers, publishers and internal stakeholders.
• Investigate and resolve invoice and account disputes.
• Complete account reconciliations and ensure customer ledgers are accurate.
• Produce debtor reports and provide updates on portfolio performance.
• Maintain high standards of accuracy and data integrity across finance systems.
• Follow credit control processes relating to credit limits, account holds and legal referrals.
• Identify opportunities to improve processes and ways of working across the team.
• Support wider finance and commercial projects when required.

Perks of the job!:

You'll be joining a fast-moving, ambitious business where you can make a real impact. You'll work alongside talented people across finance, technology, e-commerce, logistics and supply chain, with plenty of opportunities to learn, develop and help shape how we work.

We love to reward our people for the great work they do:

We believe our people are at the heart of our success. We offer a range of benefits and flexible working options designed to support our colleagues both inside and outside of work.

What we’re looking for:

• Previous experience in credit control, accounts receivable or a similar finance role.
• Experience managing a portfolio of customer accounts is desirable.
• Excellent organisation skills and the ability to manage multiple priorities.
• Strong attention to detail and a commitment to accuracy.
• Confident using Microsoft Office, particularly Excel and Word.
• Experience with SAP or another ERP system would be advantageous.
• Excellent written and verbal communication skills, including the confidence to handle difficult conversations.
• Resilient and persistent, with a commercially aware approach to customer relationships.
• A strong team player who can also work independently.
• A natural problem solver who enjoys finding better ways of working.

The InPost process:

We pride ourselves on our candidate experience and want to make the process as straightforward as possible.

We'll aim to get back to you within a few days to let you know if we'd like to progress your application. The first stage will usually be a 20-minute conversation with our Talent Team.

If we both feel there's a connection, you'll then move through another one or two stages, depending on the level of the role.

Inclusion at InPost:

At InPost, we love uniqueness. Our strength is our people, and we're committed to creating an open, equal and inclusive environment where everyone has the opportunity to flourish and be themselves.

We welcome people from all backgrounds and are committed to making our recruitment process accessible and inclusive. If you need any adjustments to your working environment or during the recruitment process, we'll do everything we can to support you.