Phoenix 2 Retail
Credit Controller
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About Phoenix 2 Retail
Phoenix 2 Retail is the leading wholesaler specialising in vaping and nicotine products, providing innovative route-to-market solutions for global brands. Our mission is to become the world's leading supplier of smoking alternatives, built on the pillars of responsibility, innovation, education, and sustainability, to create a better future for retailers and consumers.
Our Values
Our "I CARE" values represent our commitment to fostering a culture of positive influence, unwavering commitment, individual and collective accountability, ethical responsibility, and the relentless pursuit of excellence. These values guide our actions and decisions, ensuring we deliver outstanding results for our clients and employees.
Role Overview
We are looking for a confident and detail-focused Credit Controller to join our growing Finance team in Peterlee. This is a great opportunity for someone who enjoys managing relationships as much as managing numbers. As a Credit Controller, you will play a critical role in protecting the company's cash flow, managing an assigned portfolio of customer accounts, and ensuring debts are collected in a timely and professional manner. You will also work closely with our Customer Success team, providing cover during periods of annual leave so that our customers always receive a consistently excellent level of service.
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We’re looking for someone who enjoys taking ownership, keeping things organised, and making sure payments stay on track. If you’re someone who is confident having conversations about outstanding balances, spots issues before they become problems, and takes pride in keeping accounts accurate and up to date, you’ll fit perfectly here.
Ideal Candidate Qualities
- Minimum of one year of proven experience in a credit control role
- AAT level 3
- Strong attention to detail and a high level of accuracy in all tasks
- Proficiency in Microsoft Office Suite and experience with accounting software, including Sage Intact and other platforms
- A positive, proactive and flexible approach to work, with the ability to adapt to changing priorities, including supporting customer service during busy or short-staffed periods
- Ability to work independently and efficiently, completing assigned tasks within strict deadlines
- Excellent communication and negotiation skills
Key Responsibilities
- Manage and maintain assigned customer accounts independently.
- Confidently process card payments, ensuring accuracy and compliance with data protection guidelines.
- Proactively pursue outstanding customer debts through multiple channels, ensuring timely collection of payments and maintaining strong customer relationships.
- Minimise bad debt exposure by promptly identifying and reporting detrimental changes in customer behaviours and risk.
- Ensure overdue process and control is maintained working with 3rd party legal providers where necessary.
- Prepare and send monthly statements and follow up with customers as necessary
- Investigate and resolve customer queries and disputes
- Communication and collaborating with internal departments as necessary
- Maintain and update customer account records
- Provide cover for the Customer Success team during periods of annual leave, handling inbound and outbound customer queries and account management calls to ensure continuity of service
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Benefits
- Competitive salary of £26,000 - £28,000
- Up to 10% Bonus Scheme
- 24 Days Annual Leave + Bank Holidays
- Extra Paid Day Off for Your Birthday
- Employee Assistance Programme
- Salary Sacrifice Pension and Electric Vehicle Scheme
- 5% Employer Pension Contribution
- Staff discount scheme
Diversity, Inclusion & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Phoenix 2 Retail. We're committed to creating an inclusive culture, encouraging diversity of people, and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
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