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Credit Controller
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About the Role
There's chasing debt, and there's actually controlling it. This business needs someone who can do the latter. They've got a large customer base, a busy ledger and plenty of invoices moving through the business. So, they need a Credit Controller who can take ownership of a portfolio and keep the cash moving.
You'll inherit a high-volume ledger and be trusted to manage it. Some customers will just need a reminder, others will have a query that's been bouncing around for weeks, some will promise payment on Friday and mysteriously become rather difficult to get hold of on Monday.
You'll need to know the difference.
Responsibilities
- Managing a busy portfolio of customer accounts.
- Collecting overdue debt by phone and email.
- Investigating invoice disputes and getting them resolved.
- Working with sales, operations, and customer service when something internally is holding up payment.
- Allocating incoming cash and keeping customer accounts accurate.
- Keeping proper records of conversations, disputes, and promises to pay.
- Monitoring aged debt and identifying accounts that are becoming a problem.
- Producing debtor reports and contributing to regular review meetings.
- Agreeing payment plans within company policy.
- Escalating the accounts that require a firmer approach.
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Requirements
- Previous credit control experience.
- Preferably involving a reasonably chunky, high-volume ledger.
- You'll need to be confident speaking to customers about money without turning every overdue invoice into an argument.
- You'll be persistent, organised, and comfortable deciding where your attention is going to have the biggest impact.
- Accuracy matters too. There's little point collecting the money if nobody can work out where you've allocated it.
- You should therefore be comfortable with Excel, reconciliations, ledger maintenance, and reporting.
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Benefits
- An annual salary of up to £29k (depending on experience)
- Hybrid working after a successful probation period
- 28 days annual leave
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