About You

• You have GCSEs (or equivalent) at Grade C/4 or above, including Maths and English, with experience working in a finance environment, particularly Accounts Receivable or credit control.
• You have experience managing large and complex finance data sets, high-volume transactions and cash collection activities in a fast-paced environment.
• You are confident using finance systems such as SUN, Microsoft Dynamics or equivalent, alongside strong skills in Microsoft Office applications.
• You have excellent stakeholder management skills, with the ability to communicate effectively, build relationships and negotiate positive outcomes with customers and colleagues.
• You are highly organised, detail-focused and able to prioritise competing demands, meet deadlines and resolve issues effectively under pressure.
• You are a collaborative team player who supports shared goals, demonstrates expertise in Accounts Receivable and is committed to delivering St John Ambulance’s HEART values.

About the Role

• Manage a portfolio of customer accounts, ensuring outstanding debts are collected promptly while delivering a high standard of customer service.
• Investigate and resolve payment queries, disputed invoices, deductions and account discrepancies, maintaining accurate customer records throughout.
• Process and allocate customer payments, manage refunds, review accounts on credit hold and support cash reconciliation activities to ensure accurate financial records.
• Monitor shared inboxes and customer portals, responding to queries within agreed service levels and ensuring monthly processing deadlines are achieved.
• Build strong working relationships with customers and colleagues across St John Ambulance, identifying opportunities to improve credit control processes and service delivery.
• Work collaboratively within the Credit Control team, maintaining GDPR and confidentiality standards while supporting shared projects and other duties as required.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Diversity and Inclusion

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.