Apex Business Consultants Ltd
Credit Controller
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Apex are delighted to be representing an established and growing organisation in the appointment of an experienced Credit Controller.
This is an important role within the finance function, with responsibility for maintaining a healthy and consistent cash flow through proactive credit control, accurate reconciliation, and effective management of outstanding balances.
We are looking for someone who is confident, resilient, and commercially minded, with the ability to have professional but firm conversations around outstanding payments. You'll take ownership of your accounts, build positive working relationships with customers, and help improve the processes and technology supporting the wider credit control function.
Responsibilities
Credit Control & Collections
- Proactively manage and chase outstanding accounts using a structured and consistent approach.
- Maintain accurate records of outstanding balances, payment commitments, and customer communications.
- Build strong professional relationships while remaining confident and appropriately assertive when discussing overdue payments.
- Negotiate sensible and commercially appropriate payment arrangements.
- Identify potential problem accounts early and take proactive steps to resolve them.
- Escalate issues appropriately where payment cannot be secured through normal collection activity.
Reconciliation & Systems
- Regularly reconcile financial systems to ensure invoices, payments, and outstanding balances are accurate.
- Investigate and resolve discrepancies promptly.
- Maintain clear and well-organised financial records.
- Ensure customer accounts are kept fully up to date.
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Invoicing & Payment Processes
- Support the processes surrounding invoice creation and distribution.
- Help identify opportunities to improve the efficiency and effectiveness of invoicing and collection processes.
- Make effective use of electronic payment methods and automated collection processes.
- Encourage the adoption of efficient payment methods to reduce manual administration and improve cash flow.
- Contribute ideas and practical improvements to the wider credit control process.
Reporting & Collaboration
- Produce regular reports covering outstanding debt, aged balances, and collection performance.
- Work closely with colleagues across finance and customer-facing teams to resolve queries preventing payment.
- Highlight recurring issues and potential risks within the invoicing and collection process.
- Provide practical recommendations for improving collection performance.
What We're Looking For
Experience
- Proven experience working within a credit control or accounts receivable environment.
- A demonstrable track record of successfully managing and reducing outstanding debt.
- Experience dealing directly with customers regarding overdue payments.
- Experience reconciling financial information and maintaining accurate records.
- Experience working with invoicing and electronic payment systems.
- Good understanding of aged debt, payment allocation, and account reconciliation.
- Experience using accounting or finance systems.
Skills & Attributes
We're looking for someone who is:
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- Confident and resilient – comfortable having direct conversations about money while remaining professional.
- Highly organised – able to manage a varied workload and maintain consistent follow-up.
- Commercially minded – able to find practical solutions that recover debt without unnecessarily damaging customer relationships.
- Detail-focused – particularly when dealing with reconciliations, balances, and financial records.
- Technically confident – comfortable using finance systems and keen to embrace technology and automation.
- Proactive – someone who takes ownership rather than waiting to be instructed.
- A strong communicator – able to adapt their approach to different customers and situations.
- Process-minded – willing to challenge existing processes and suggest better ways of working.
Why Consider the Opportunity?
This is an opportunity to join an established organisation where credit control is recognised as an important part of the wider business rather than simply an administrative function.
You'll have genuine ownership of your accounts, the opportunity to influence how credit control operates, and the scope to contribute to improvements in systems, processes, and payment methods.
The successful candidate will join a supportive and forward-thinking environment with an appetite for continued development and growth.
Apex are managing this appointment on behalf of our client. For a confidential discussion about the opportunity, please contact Alun at Apex Business Consultants.
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