Canary Wharf Group
Credit Controller
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Job Description
Department: Accounts
Company: Canary Wharf Limited
Reporting to: Accounts Receivable & Billing Manager
Job Summary
The Credit Controller will be responsible for ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.
Salary: £37-40k
Work Schedule: 4 days office / 1 WFH
Main Responsibilities
- Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
- Credit Policy Adherence: Adhere to existing credit policies. Ensuring best practice across the Accounts Receivable function.
- Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
- Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
- Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
- Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
- Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
- Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
- Legal Proceedings: Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
- Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.
Person Specification
- Previous experience of the property industry desirable, combined with a minimum of 4 years’ experience in credit control and a strong knowledge of the end to end credit control process.
- Must be numerate, computer literate and possess good communication skills.
- Excel experience within a Windows environment including Lookups, Pivots and IF formulae.
- Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
- Confident, assertive and strong attention to detail.
- Experience of working in a high volume and target driven environment.
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Health Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
- Commit to Excellence: Act with integrity and deliver high performance.
- Put our customers at the heart of what we do: Resolve issues by providing high quality solutions.
- Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals. Encourage inclusive networks and treat others with respect and fairness. Use knowledge to work effectively with suppliers / contractors to meet shared goals.
- Encourage Engagement: Confident in making decisions appropriate to the role. Learn from mistakes and listen to constructive feedback to improve performance. Prioritise safety and actively support community, wellbeing and sustainability programmes.
- Take Ownership: Take pride in delivering high quality service which exceeds expectations. Committed to opportunities for self-development. Take responsibility for my own performance and look for ways to improve.
- Embrace Innovation: Embrace change and innovation. Proactively suggest ways to improve our business and encourage others to share ideas. See new challenges as opportunities to deliver effective change.
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What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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