Hays
Credit Controller
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Your new company
An established and growing business in the West Bromwich is seeking an experienced Credit Controller to join its finance team on a 12-month fixed-term contract. Due to continued growth, the credit control function is expanding, with plans to increase the team from two to four people.
This is a fantastic opportunity for an ambitious Credit Controller who enjoys building relationships, resolving customer queries and driving cash collection performance within a busy, fast-paced environment.
The organisation offers a supportive working environment, genuine long-term opportunities, flexible working arrangements, and a hybrid model with one day working from home per week.
Your new role
- Managing a portfolio of customer accounts and taking ownership of the credit control process
- Proactively chasing outstanding debt via telephone, email, and written correspondence
- Monitoring aged debt and ensuring collection targets and KPIs are achieved
- Building and maintaining strong customer relationships
- Investigating and resolving account queries in collaboration with internal departments
- Logging and tracking customer disputes and payment issues
- Producing customer credit reviews for assessment
- Maintaining accurate customer records and account information
- Supporting continuous improvements within credit control processes and systems
- Handling a high volume of accounts and customer interactions across a large customer base
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What you'll need to succeed
- Previous experience within a Credit Control position
- A proven track record of collecting outstanding debt and reducing aged debt
- Strong communication and relationship-building skills
- Confidence handling customer conversations over the phone
- Excellent organisational and time management abilities
- Strong attention to detail and accuracy
- A proactive, resilient, and self-motivated approach
- Good Excel skills
- Experience using ERP or finance systems would be advantageous
What you'll get in return
- Previous experience within a Credit Control position
- A proven track record of collecting outstanding debt and reducing aged debt
- Strong communication and relationship-building skills
- Confidence handling customer conversations over the phone
- Excellent organisational and time management abilities
- Strong attention to detail and accuracy
- A proactive, resilient, and self-motivated approach
- Good Excel skills
- Experience using ERP or finance systems would be advantageous
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What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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