Kingdom Services Group Ltd
Credit Controller
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Location: Newton-le-Willows
Salary: £28,000 per annum
Hours: 37 hours per week, Monday to Friday
Contract Type: Full Time
Join a Growing, People-Focused Business
Kingdom Group is one of the UK's leading providers of Security, Cleaning, Recruitment and Training services. With over £300 million in annual revenue, a workforce of more than 11,500 colleagues, and operations supporting over 5,000 customer sites nationwide, we're continuing to grow while staying true to our people-first values.
We're now looking for an experienced and motivated Credit Controller to join our Finance team in Newton-le-Willows. This is an exciting opportunity to play a vital role in supporting the financial success of a large and growing organisation while building strong relationships with customers and stakeholders across the Group.
About The Role
As a Credit Controller, you will be responsible for ensuring the timely collection of payments, reducing aged debt, resolving invoice disputes, and maintaining accurate customer account records.
Working closely with customers, operational teams, invoicing, systems, and finance colleagues, you will help safeguard the company's cash flow while delivering an outstanding customer experience. You'll be a confident communicator who can build positive relationships, resolve issues professionally, and take ownership of your accounts from start to finish.
This role would suit someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high standards of accuracy and customer service.
What You'll Be Doing
- Proactively managing outstanding debt and collections activity in line with agreed payment terms.
- Monitoring customer accounts and identifying overdue balances.
- Maintaining accurate and up-to-date account records and documentation.
- Investigating and resolving invoice queries, disputes, and reconciliation issues.
- Building strong working relationships with customers and internal stakeholders.
- Working collaboratively with operational, invoicing, systems, and finance teams.
- Supporting prompt payment, service continuity, and customer satisfaction.
- Producing accurate reports and management information when required.
- Ensuring all activities are completed in line with company policies, procedures, and governance standards.
- Contributing to continuous improvement across the Credit Control function.
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What We're Looking For
Essential Experience
- Minimum of 2 years' Credit Control or Accounts Receivable experience.
- Experience managing customer accounts, aged debt, reconciliations, invoice queries, and disputes.
- Strong debt collection and account management skills.
- Experience building positive customer and stakeholder relationships.
- Excellent organisational and time management skills.
- Strong Microsoft Office skills, particularly Excel and Outlook.
Desirable Experience
- Previous experience using Sage Intacct.
- AAT qualification or other finance-related qualification.
- Credit Control or Accounts Receivable training.
Skills & Attributes
We're Looking For Someone Who Can Demonstrate
- A strong understanding of credit control processes and collections activities.
- Excellent negotiation and communication skills.
- Confidence communicating with stakeholders at all levels, including senior leadership.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Commercial awareness and sound decision-making.
- The ability to prioritise workload and manage competing deadlines.
- A proactive, professional, and customer-focused approach.
- The ability to quickly learn and adapt to new systems and processes.
Essential Requirements
Successful applicants must have:
- Credit Control, Accounts Receivable, Finance, or Customer Account Management experience.
- Strong aged debt management and query resolution skills.
- Excellent communication and relationship-building abilities.
- Good Microsoft Office skills, particularly Outlook and Excel.
- A professional approach with high standards of integrity and accuracy.
- A commitment to delivering Kingdom's CARE Values every day.
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Background Screening
All Successful Candidates Will Be Required To Provide
- A full 5-year checkable work history.
- A minimum of 2 employment references.
- Successful credit check clearance.
- Right-to-work verification.
Qualifications
- GCSEs (or equivalent) in Maths and English.
- AAT qualification, finance qualification, or Credit Control training is desirable.
- Relevant practical experience will be considered in place of formal qualifications.
Why Join Kingdom?
At Kingdom, we believe our people are our greatest asset. We invest in our colleagues, support career development, and create opportunities for long-term success.
Benefits Include
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£28,000 annual salary
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22 days annual leave plus public holidays
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Additional annual leave day for 100% attendance
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Pension Scheme:
- 5% Employee Contribution
- 3% Employer Contribution
- Opt-out option available
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Free on-site parking
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Access to learning and development through Kingdom Academy
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Career progression opportunities across the wider Kingdom Group
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A supportive and collaborative working environment
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Vehicle Options (Where Applicable)
- Option 1: Personal Car Allowance of £5,500 per annum (salary sacrifice scheme available)
- Option 2: Company Fleet Vehicle (Hybrid/Electric option preferred where achievable)
Ready for Your Next Challenge?
If you're an experienced Credit Controller looking for an opportunity where your expertise will make a real difference, we'd love to hear from you.
Join a business that values professionalism, collaboration, and career growth while giving you the opportunity to contribute to the success of one of the UK's leading service providers.
Apply today and become part of Kingdom Group.
Be Proud. Be Professional. Be Kingdom.
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