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KEY RESPONSIBILITIES
- Manage customer debt and collections in line with payment terms.
- Administer Direct Debits and reconcile customer payments.
- Negotiate payment plans and support customers experiencing payment difficulties.
- Progress debt recovery cases, including legal escalation where required.
- Produce debtor reports and monitor credit risk exposure.
- Work closely with Billing, Sales, and Finance teams to resolve account queries.
WHAT WE'RE LOOKING FOR
- Experience in Credit Control, Debt Recovery, or Accounts Receivable.
- Strong communication, negotiation, and organisational skills.
- Experience within the energy, utilities, or regulated sectors is desirable.
- Full Time, Office Based Position
Company Description
Go Power is a commercial energy supplier focused on delivering lower prices and dedicated customer support to industrial, corporate, and business electricity customers across Ireland. With offices in Dublin, Belfast, Cork, Derry, Mayo, Monaghan, and a head office in Cookstown, Tyrone, the company offers local service supported by account managers nationwide. Go Power provides certified 100% renewable energy, competitive tariffs, an online portal to monitor energy use, and a hassle-free switching process. The company serves large energy users, commercial real estate, SMEs, and the agri sector, aiming to provide the lowest possible standing charges. Team members join a growing organization committed to service excellence and sustainable energy solutions.
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Role Description
The Credit Controller role is a full-time, on-site position based in Cookstown. The role involves managing customer credit accounts, monitoring debtors, and ensuring timely collection of outstanding payments in line with company policies. Day-to-day tasks include reviewing aged debtor reports, contacting customers to resolve overdue accounts, negotiating payment plans where appropriate, and maintaining accurate records of all communication and transactions. The Credit Controller will collaborate with the finance and sales teams to assess credit risk, set appropriate credit limits, and support informed decisions on new and existing accounts. The role also includes preparing regular credit and collections reports, contributing to continuous improvement of credit control processes, and promoting a professional and customer-focused approach to debt resolution.
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Qualifications
- Strong skills in Credit Control and Credit Management, with experience overseeing customer accounts and credit limits.
- Proficiency in Debt Collection and managing Debtors, including negotiation of payment arrangements and resolving disputes.
- Solid understanding of Finance principles related to accounts receivable, invoicing, and reconciliation.
- Experience working with accounting or ERP systems and intermediate-level proficiency in Excel and other MS Office tools.
- Excellent communication and interpersonal skills, with a customer-focused and professional approach.
- Strong attention to detail, organization, and the ability to manage multiple accounts and deadlines effectively.
- Relevant qualification in finance, accounting, or business (or equivalent experience) is preferred.
- Prior experience in a credit control or similar finance role within a commercial or utilities environment is an advantage.
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