Credit Controller | £25,000 - £32,000 | Poole, Dorset | Permanent | Fully Onsite

Talent Finance are partnering with an established and growing UK manufacturing business to recruit an experienced Credit Controller on a permanent basis.

This is a hands-on Credit Control position with a real focus on cash collection, reducing aged debt, and taking ownership of customer accounts.

We're looking for someone who isn't afraid to pick up the phone, can build strong relationships with customers, and is confident having firm but professional conversations when payments become overdue.

This isn't a role for someone who simply sends statements and waits for payment. The successful candidate will proactively manage their ledger, understand why invoices haven't been paid, and drive outstanding balances through to resolution.

The Role

You'll take ownership of a portfolio of customer accounts and be responsible for proactively managing collections and aged debt. Key responsibilities will include:

• Proactively chasing outstanding and overdue debt by telephone and email
• Managing a busy portfolio of customer accounts
• Monitoring aged debt and prioritizing accounts requiring action
• Driving cash collection and reducing overdue balances
• Building strong relationships with customers while maintaining a professional approach to collection
• Investigating reasons for non-payment and resolving outstanding queries
• Working closely with internal teams to remove issues preventing payment
• Escalating problematic or significantly overdue accounts where required
• Agreeing and monitoring payment arrangements
• Maintaining accurate notes and records across customer accounts
• Supporting account reconciliations and cash allocation where required
• Producing aged debt and collections reporting
• Supporting month-end Credit Control processes
• Identifying opportunities to improve collections processes and controls