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Overview And What We Offer
Hours - 37.5hrs. This is a hybrid role with 3 days a week in the office
Location - Manchester
- Refer a friend for £600 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
Destination Sports Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Who We Are And What We Do
Destination Sport is a global leader in sports travel, trusted by 150+ sporting organisations worldwide. We deliver a range of specialist services via our portfolio of market-leading brands, including elite travel management, fan experiences, mass participation experiences and youth tours. We’re a multi-award-winning business with a global team of 400+ staff positioned across four continents, who handle over 100,000 journeys each year at over 2,800 sporting events.
Destination Sports Group is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Clarity Business Travel.
Role Purpose
As a Credit Controller, you will play a critical role in protecting cash flow, reducing aged debt and supporting the financial health of the business. You will be responsible for managing a portfolio of customer accounts, ensuring invoices are paid within agreed terms, resolving queries efficiently and building strong relationships with both customers and internal stakeholders.
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Key Responsibilities
- Manage a high-volume ledger of customer accounts and take ownership of collections activity.
- Proactively recover outstanding debt through telephone, email and written communication.
- Build and maintain positive working relationships with customers to support timely payment and dispute resolution.
- Monitor aged debt, identify collection risks and take appropriate action to minimise exposure.
- Investigate and resolve invoice, payment and account queries in partnership with internal departments.
- Negotiate payment plans and payment commitments whilst maintaining customer relationships.
- Accurately record all collection activity, customer communications and follow-up actions.
- Allocate and reconcile customer payments, ensuring accounts remain accurate and up to date.
- Review customer accounts regularly to identify trends, potential issues and opportunities for improvement.
- Prepare reports, account summaries and aged debt reviews for management.
- Escalate high-risk accounts and significant issues in a timely manner.
- Contribute to continuous improvements within credit control processes, systems and ways of working.
- Deliver high levels of customer service whilst maintaining a firm and professional approach to collections.
- Work collaboratively with colleagues across Finance, Sales, Operations and Customer Service teams.
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Skills And Experience
- Minimum three years' experience within a Credit Control, Accounts Receivable or Collections environment.
- Proven track record of successfully reducing aged debt and improving collection performance.
- Strong understanding of credit control principles, debt recovery processes and account reconciliation.
- Experience managing high-volume customer accounts and prioritising workload effectively.
- Excellent communication and negotiation skills with the confidence to engage stakeholders at all levels.
- Strong problem-solving skills with the ability to resolve issues and disputes efficiently.
- Excellent attention to detail and accuracy.
- Strong organisational and time management skills.
- Ability to work in a fast-paced environment and manage competing priorities.
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