Gigaclear
Credit Controller
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Role Overview
The Credit Control Team handles all aspects of Debt Collections for our live and terminated customers. The team is responsible for collecting any missed payments and customer debt, resolving any customer issues regarding their Billing Account, and when necessary, liaising with other departments to provide good customer care.
You will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email, and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Note: this is a hybrid role with 3 days per week based in our Abingdon Head Office. Please only apply if you are comfortable with this work pattern or are relocating to the area (please do mention in CV if that is the case).
Key Accountability & Responsibilities
- Proactively follow up on overdue accounts via telephone and email.
- Process card payments.
- Maintain accurate records of communication.
- Request write-offs and refunds as required.
- Promote direct debit sign-ups.
- Agree and maintain payment plans and promises to pay.
- Meet and exceed collection targets and performance KPIs.
- Liaise with external debt collection agency where necessary.
- Suspension of service for non-paying customers.
- Liaise with key business stakeholders to resolve any issues and customer queries in a timely and effective manner.
- Any ad hoc duties as required.
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Knowledge & Skills
- Previous experience in a credit control or accounts receivable role.
- Strong communication skills, both verbal and written.
- Ability to manage a high volume of accounts with precision and accuracy.
- Proficient Excel ability (Basic to intermediate level).
- Logical, numerate, detailed, and analytical.
- Excellent time management, telephone manners, and communication skills.
- Team-oriented with an ability to multitask and prioritize a varied and demanding workload.
- A proactive and customer-focused attitude.
About Gigaclear
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
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Staff Rewards, Benefits And Opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximize their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme, and Yay Days!
- Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company-funded social events
Our Approach
Our Mission - Empowering communities with brilliant broadband
Our Vision - Connected Communities
Our Values - Own it, Find the Right Way, Work Together, Win Together
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