Hays
Credit Controller
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Your new company
A market-leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role
- 1 year temporary assignment.
- Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
- Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
- Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
- Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
- Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
- Agreeing short-term payment plans when needed and ensuring they are followed through.
- Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
- Prioritising accounts based on ageing and risk to maximise collections.
- Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
- Escalating complex cases where appropriate while owning day-to-day collection activity.
- Balancing firmness with great service to achieve positive outcomes for both the business and the customer.
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What you'll need to succeed
- Someone who thrives in a high-volume phone-based role.
- Confident, persuasive communication skills.
- A target-driven mindset with strong attention to detail.
- Ability to stay calm, professional, and customer-focused.
- Experience in collections & credit control.
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What you'll get in return
- You'll be part of a supportive, energetic team where your work has a direct impact on business performance.
- Hybrid & flexible working options.
What you need to do now
- If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
- If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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