Credit Controller

The Role

We are looking for an experienced and commercially minded Credit Controller to take ownership of the debtor ledger and help drive improvements in cash collection, credit risk, and working capital. This is a visible, business-facing role that goes beyond traditional debt chasing. You will provide senior management and commercial teams with clear insight into debtor performance, chair monthly debt review meetings, and take ownership of the reconciliation of the Amazon Vendor account.

• Take end-to-end ownership of the trade debtor ledger and deliver effective, risk-based cash collection.
• Manage key and high-risk customer accounts, building strong relationships while maintaining a firm and professional approach to overdue debt.
• Contact customers by telephone and email and securely take debit and credit card payments over the telephone.
• Prepare and present weekly and monthly debtor reports, highlighting overdue balances, movements, disputes, payment promises, and emerging risks.
• Chair monthly debtor review meetings with Finance, Sales, account managers, and senior stakeholders, ensuring actions have clear owners and deadlines.
• Prepare short-term cash-collection forecasts, explain material variances, and escalate risks affecting cash flow.
• Recommend account holds, credit-limit changes, payment plans, legal recovery, bad-debt provisions, or write-offs where appropriate.
• Own the Amazon Vendor reconciliation, investigating remittances, shortages, chargebacks, deductions, pricing claims, and payment differences.
• Raise and manage cases through Amazon Vendor Central and work across Sales, Supply Chain, Customer Service, and Finance to recover valid claims and prevent recurring deductions.
• Support month-end reporting and identify process improvements that remove barriers to invoicing and collection.