Planet Pharma
Credit Controller/ Collections Analyst
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Position: Collections Analyst/ Credit Controller
Location: Swindon, UK
Client: Pharmaceutical
Type: Contract
Main Responsibilities
- Manage a portfolio of customer accounts and take ownership of collecting outstanding payments in line with agreed payment terms.
- Lead collection activities, proactively following up on overdue accounts to maintain healthy cash flow.
- Investigate, resolve and monitor customer queries and disputes to minimise delays in payment.
- Analyse and reconcile customer accounts, ensuring account information is accurate and up to date.
- Build strong relationships with internal stakeholders and participate in regular meetings to resolve issues and improve collection performance.
- Upload invoices to customer portals and support additional projects and ad hoc tasks as required.
Main Requirements
- Previous experience within Accounts Receivable, Credit Control or Collections.
- A strong background in B2B collections and customer account management.
- Excellent communication skills, with the ability to manage challenging conversations professionally and diplomatically.
- Strong analytical and organisational skills, with experience investigating account discrepancies and resolving queries.
- Proficiency in Microsoft Office, including Excel, Word, Outlook and Teams.
- The ability to prioritise workloads, manage multiple tasks simultaneously and work effectively in a fast-paced environment.
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About Planet Pharma
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
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Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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