Actions Now Ltd
Credit Controller
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Debt Recovery Agent
Location: Liverpool Office, L10
Salary: £25,000 per annum, plus non-contractual bonus
Job Type: Full-time, Permanent
Start Date: ASAP
About Us
At Actions Now Ltd, we specialise in providing professional debt recovery services. We are proud of the exceptional service we provide and equally proud of the positive, supportive working environment we've cultivated here in our Liverpool office. As we continue to grow, we're looking for a motivated and compassionate individual to join our team as a Debt Recovery Agent.
Role Overview
We are looking for a credit control expert to come on board our commercial debt recovery team, you will be the key point of contact for debtors with outstanding debts. Your primary responsibility will be to engage with debtors through inbound and outbound calls and emails, working to understand their individual financial circumstances. Using your negotiation skills, you will help debtors establish affordable repayment plans that are in their best interest, while ensuring that the needs of our clients are also met. Your goal is to resolve arrears in a way that is both fair and sustainable for the customer. You would be responsible to keep your client informed/updated on any progress made with the debtor.
Key Responsibilities:
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- Debtor Engagement: Initiate and respond to calls from debtors to discuss their arrears and repayment options.
- Client Engagement: You would have a client list who you would be responsible to manage, which will include all updates/progress reports.
- Needs Assessment: Listen actively to understand each customer’s unique financial situation and tailor repayment solutions accordingly.
- Negotiation: Use your negotiation skills to reach mutually agreeable repayment terms that help customers clear their debts.
- Problem Solving: Collaborate with internal teams and clients to find the best solutions for customers facing financial challenges.
- Documentation: Maintain accurate records of calls, agreements, and payment plans, ensuring compliance with legal and company guidelines.
What We Offer:
- Competitive Salary: £25,000 per annum with an OTE of £50,000
- Commission based role: Commission is paid at the end of each month with your monthly wage.
- Generous Holiday Entitlement: Start with 22 days of holiday, plus 8 bank holidays. Enjoy two full weeks off over Christmas with full pay.
- Friendly Work Environment: A supportive and collaborative team culture, where your contributions are valued and recognised.
Working Hours:
- Monday - Thursday: 9:00 AM - 5PM
- Friday: 9:00 AM - 4:00 PM
- Location: In-person role at our Liverpool office (L10 area).
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Desired Skills & Experience:
- Previous Experience: At least 5 years of experience in Credit Control / Debt Recovery.
- Strong Communication Skills: You must be comfortable speaking with customers over the phone and have the ability to explain complex information in a clear and empathetic manner.
- Problem-Solving Abilities: A natural ability to find solutions that balance the needs of both the customer and our clients.
- Attention to Detail: Accurately record and process information, ensuring all data is compliant with relevant regulations.
Why Join Us?
This is an exciting opportunity for someone who enjoys helping others and wants to make a positive impact while working in a supportive team environment. You will receive comprehensive training, ongoing development, and the chance to grow within a dynamic and expanding company.
How to Apply:
To apply, please submit your CV and cover letter.
Job Type: Full-time
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Experience:
- debt collection: 5 years (required)
Language:
- English (required)
Location:
- Liverpool (required)
Work Location: In person
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