Job Title: Credit Controller

Reporting to the Credit Control Manager, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

PLEASE NOTE THE VACANCY IS A FTC TO COVER MATERNITY LEAVE, STARTING OCTOBER 2026 AND ENDING OCTOBER 2027

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts, and customers who have cancelled the direct debit instructions.
• Dealing with application forms.
• Contacting customers regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits, and change of details.
• Other ad hoc duties include understanding of cleared balances to keep accounts open, working with credit insurance brokers, and credit rating agency.
• Dealing with customer queries in a professional, courteous, and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email, and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letters before actions and payment plans.
• Any other duties as may be reasonably required.