Randstad UK
Credit Controller
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About the Role
An excellent opportunity has arisen for an experienced Credit Controller with a growing and operating within the energy sector. This Credit Controller position is based onsite in Ware and offers the chance to join a small, supportive Credit Control team within a business committed to sustainability and customer care.
Your Key Responsibilities:
- Managing sensitive yet direct conversations by phone to chase outstanding debt professionally.
- Investigating customer accounts to proactively resolve complex billing queries and issues.
- Helping customers better understand and manage their energy accounts to prevent future debt.
- Setting up realistic payment plans and Direct Debits for both ongoing usage and arrears.
- Liaising closely with internal teams, providing regular updates, and reporting on portfolio performance.
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Essential:
- Confidence and professionalism to manage sensitive customer conversations effectively.
- Strong Maths and English skills, alongside strong Excel skills.
- A tenacious and self-motivated approach to your work.
- The ability to work independently while being a dedicated member of a small, supportive team.
- Experience within the energy or utility sector is highly desirable.
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