Telecom Acquisitions Limited
Credit Controller
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Salary: Competitive Salary with up to £37k On Target Earnings
Competitive salary & bonus structure
33 days holiday allowance Including bank holidays.
Pension Scheme
Parking Available
Town Centre Location
Hours: Monday to Friday 08:30 - 17:30
Contract: Full-time Perm.
About The Role
This is a genuinely exciting, people-first role that sits at the heart of our customer operation. As a Customer Experience Coordinator, you'll be the friendly, knowledgeable voice our customers hear when they call us - whether they have a billing question, need help with their account, or want to explore what else we can offer them.
This is more than just a contact centre job. You'll build real relationships, solve problems with confidence, and make a tangible difference to the customer journey every single day. Alongside delivering exceptional service, you'll also play a light-touch role in helping customers manage their accounts and take payments - all handled in the same warm, helpful spirit that defines everything you do.
If you're a natural communicator who loves talking to people, takes pride in getting things right first time, and wants a role with real purpose and variety - this could be a perfect fit.
What You'll Do
Customer Service & Relationship Management
- Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy
- Serve as the first point of contact for billing queries, account questions, and general enquiries - resolving them clearly and accurately
- Manage overflow calls from first-line technical support, ensuring no customer is left waiting
- Build genuine rapport with customers, making every interaction feel personal and valued
- Keep customers informed and follow through on any commitments made
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Payments & Account Support
- Take inbound payments over the phone in a friendly, straightforward manner
- Agree simple payment arrangements where needed, always with a helpful and non-pressured approach
- Process payments, set up direct debits, and carry out accurate ledger allocations
- Apply account restrictions in line with company process when required, handling these conversations with sensitivity
Sales & Service Enhancement
- Identify natural opportunities to introduce customers to additional products or services that genuinely meet their needs
- Contribute to service improvement by capturing and sharing customer feedback and insights
- Support colleagues and the wider team with collaborative problem-solving
Systems & Administration
- Log all customer interactions in our CRM system with accuracy and attention to detail
- Navigate multiple internal systems confidently to look up account information and resolve queries
- Always maintain up-to-date and complete customer records
Essential
What We're Looking for
- Proven experience in a customer service, contact centre, or customer-facing role
- A warm, confident telephone manner - you're someone people enjoy speaking to
- Strong listening and communication skills, with the ability to explain things clearly
- Comfortable discussing financial information such as bills, balances, and payment options
- Natural problem-solver who stays calm and focused under pressure
- Tech-savvy and comfortable navigating multiple systems simultaneously
- High attention to detail, especially when processing payments or updating records
- A genuine team player with a proactive, can-do attitude
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Desirable
- Experience in a billing, payments, or accounts-related environment
- Background in telesales, upselling, or product recommendation
- Experience supporting customers through sensitive or difficult conversations
Who This Role Suits
This role is a brilliant next step for someone currently working in retail, hospitality, a contact centre, or any customer-facing environment who wants to move into a professional office-based role - without needing a finance or credit background. If you're passionate about delivering a five-star customer experience and ready to take on a little more responsibility, we'd love to hear from you.
Staff Benefits
- 50% off broadband after successful completion of probation period - completely free after 2 years' service
- 25 days holiday increasing up to a maximum of 30 days based on length of service - plus bank holidays and day off for your birthday
- Death in service
- Salary sacrifice pension scheme
- Local company discounts
- Buy and sell holiday scheme
- Complementary fresh fruit and breakfast bar
- Friday fridge
- £500 refer a friend
- £250 bright ideas scheme
- Company events - summer party, Christmas party and sports day just to name a few
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