emap
Credit Controller
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business: emap
Base Location: East Croydon
Employment Type: Part-time, Monday-Thursday, 6 months contract, Hybrid
Salary: £22,500 – £24,000 DOE
Role Overview:
As a Credit Controller at Metropolis Group, you will ensure that the assigned portfolio of clients is kept to an optimised level of exposure, collecting debtors within the agreed credit terms where possible and therefore ensuring the company’s exposure to bad debts is kept to a minimum. It is imperative to manage these business-critical tasks whilst maintaining and pursuing good relationships with both our external and internal customers and stakeholders.
Key Responsibilities:
- Monitoring the assigned debtor’s ledger for all recoverable debts, chasing all balances via telephone and email for the assigned portfolio to ensure customer payments are made within stated credit terms where possible
- Liaise with the cashiering and billing teams regarding the collection and administration of all pre-pay proforma items as required
- Ensuring accurate and timely collections status data is maintained within the client accounts on the accounts receivable system
- Resolution of all queries arising during the collection process, updating and maintaining customer query logs as necessary
- Maintain a cleansed portfolio, ensuring that cash and credits are matched as required to minimise the volume of open items at period end
- Escalating specific debts in accordance with the collection processes as outlined in the Credit policy
- Reviewing accounts “on stop” and actioning as required
- Preparing documentation for specific customer accounts for issue to debt collection agencies as required
- Perform any other occasional ad hoc duties as required to fulfil departmental needs
Desired Skills and Experience:
- The ability to interpret and analyse complex account reconciliations
- Intermediate Microsoft Office IT skills
- Experience of working across multiple systems – collection/billing/accounting platforms
- Excellent verbal and written communication skills, both internally and externally
- Comprehensive and proven experience of working within a credit control team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Core Competencies:
- Effective communication skills with the ability to influence and negotiate payments from outstanding debtors
- Understanding and knowledge of working with both corporate and consumer divisions
- High levels of diligence, process accuracy and professionalism when dealing with customers and internal stakeholders
- Efficient and effective collaborative team player
- Excellent organisational and time management skills with the ability to work under pressure to meet tight deadlines
Personal Attributes:
- An initiative-taking individual with a desire to deliver exceptional results whilst being a committed team player
- Being resourceful, proactive, and purposeful, demonstrating a positive “can do” attitude
What we offer
Learning & Development:
At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.
Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.
To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits:
emap is part of Metropolis Group. Together, we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.
- 25 days of annual leave, with the option to buy or sell additional days
- One additional day of leave per year - Celebration Day
- Health plan
- Life assurance
- Private virtual GP access
- Seasonal flu jabs available at the office
- Continuous learning & development opportunities
- In-house Excellence Awards and other innovation projects
- Cycle-to-work scheme
- Discounted gym memberships
- Retail discount vouchers
- Rail season ticket loans
- Pension scheme
- One paid volunteer day per year
- Annual Summer & Winter Celebrations
- Work from home during August
- Income protection and more
Privacy:
Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy.
Diversity and Inclusion:
We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.
How to apply:
Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location