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Contract
Permanent Full Time
Working Hours
37 hours Monday to Friday
Hybrid Working
3 days working from the office and 2 days working from home
Your new opportunity
Reporting to the Debt Manager, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our company’s cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role.
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What you'll need
- 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation.
- Previous experience of working in a fast-paced / target-driven environment.
- Excellent telephone manners with experience of working daily on inbound & outbound calls.
- Demonstrable strong communication skills and a well-organised approach.
- Experience of working towards KPIs.
- Proficient in the use of MS Office to include - Word, Excel, Outlook, and PowerPoint.
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What we offer
- 💸 Competitive salary + up to 10% annual bonus
- ✈️ 23-25 Days Holiday per year + 11 stats + opportunity to buy additional holidays
- 💳 Annual Cost of Living Review
- 🚀 Career Progression and Development - Almost 100% of our promotions are from within the organisation
- 👶 Enhanced Maternity and Paternity Pay
- 🏥 Health Care
- 🚑 Sick Pay
- 😷 Free Flu Jab
- ❤️ Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
- 🏈 Sports Club
- 🎤 Social Club
- 🧘 Laya Virtual Gym Membership
- 👏 Volunteering days and more
**Does Energy Move You? APPLY NOW!!!
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