Credit Controller

Contract Type

Regular

About Autoglass® And Laddaw®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.

Department: Customer Accounts

Location: Priory Park, Bedford

Salary: Circa £27,000

Role Purpose

Aid the efficiency and effectiveness of the billing, collections and payments processes to maximise collections and reduce the risk of bad debt whilst maintaining an excellent standard of customer service and building strong relationships with our internal and external customers and stakeholders. Must have excellent excel skills and be able to reconcile accounts.

Key Responsibilities

• Conduct collections activity in accordance with the company credit policy, ways of working and where relevant in line with customer contracts.
• Work in partnership with our internal and external customers to achieve and exceed business targets and customer expectations.
• Ensure that account set up and maintenance brings the sales agreement to life enabling efficient and accurate validation of billing details and job processing by operations and also enabling accurate and efficient payment processing.
• Ensure integrity of billing, collections and payment process including analysis of ledger and transactions via thorough investigation and root cause of errors, potential errors and debt.
• Take ownership of problems through to conclusion ensuring resolution of all disputes and enquiries in a timely, accurate and professional manner.
• Liaise with all areas of the business to resolve billing, collection or payment related issues and continuously strive to improve these processes for the mutual benefit of the customer, the influencer and for Belron® UK Limited.
• Proactively manage your portfolio to reduce costs, improve efficiency and effectiveness of the claims management process. Including customer visits and attending hospitality events as appropriate.
• Compile reports both in response to requests and proactively to investigate potential errors and initiate improvements on the accounts.
• Reduce the risk of bad debt and maximise cashflow through monitoring of DSO’s.
• Handle exceptions and escalations in respect of the accounts from other areas of the customer accounting team including customer complaints.
• Investigate and manage unallocated cash in line with company procedures.
• Adhere to procedures and best practices as outlined in CA Process Guide complimenting this with own knowledge and expertise of the customer and sharing good practise with colleagues
• Represent the team, the company and the customer at a variety of meetings and events, giving presentations and regularly visiting customers as appropriate.
• Escalate issues as appropriate to business and line managers and consulting with colleagues on matters affecting them.
• Reach and exceed credit management performance targets and adhere to collections cycle.
• As part of the Customer Account team, provide cover in other areas when required.
• At management discretion assist with any adhoc projects in line with current credit control duties.