Tenth Revolution Group
Credit Controller
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Job Title: Credit Controller
Location: Newcastle upon Tyne (office based full time)
We have a great opportunity for someone either with experience in credit control or looking to begin their career in this area. Full training will be provided.
You will be joining a busy credit control team within a global organisation. This is an excellent opportunity if you are confident on the phone (in order to chase payments), able to build relationships with colleagues across the business, and have strong numerical skills.
About the Role
As a Credit Controller, you will be responsible for managing the collection of outstanding debt to support healthy cash flow and minimise financial risk. You will monitor overdue accounts, resolve customer queries, and assess client creditworthiness when debts exceed acceptable thresholds. The role requires persistence, strong attention to detail, and effective communication to ensure all reasonable collection actions are completed prior to escalation.
Key Responsibilities
- Proactively chase overdue invoices via phone & email, where phone calls have been unsuccessful, monitoring aged debt and taking action in line with established collection workflows.
- Investigate and resolve customer disputes and payment queries, ensuring issues are reviewed within the Credit Control team before escalating to the relevant internal department with accurate and complete information.
- Assess the creditworthiness of clients with significantly aged debt, identifying risk indicators and recommending appropriate next steps.
- Build and maintain professional relationships with internal stakeholders and external clients to support timely resolution and payment.
- Prepare regular debt reports highlighting aged balances and areas of concern.
- Adhere to internal credit control procedures and escalation protocols, contributing to continuous improvement initiatives to reduce aged debt and improve collection effectiveness.
- Maintain accurate customer records and payment status within finance systems, ensuring data integrity and consistency across reporting tools.
- Undertake account reconciliations where necessary to support dispute resolution and ensure accurate financial records.
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Skills & Competencies
- Strong analytical and numeracy skills with the ability to interpret financial data and payment trends.
- Excellent attention to detail and a commitment to maintaining high levels of data accuracy.
- Effective problem-solving skills, with the ability to identify issues and implement practical solutions.
- Confident communication and stakeholder management skills, both written and verbal.
- Strong time management and organisational skills, able to prioritise workloads in a fast-paced environment.
- Resilient and adaptable, with a proven ability to work under pressure and meet deadlines.
- Team-oriented, with the ability to work effectively both independently and collaboratively to achieve shared goals and targets.
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Role Requirements
- Previous experience in a credit control or customer-facing finance role is desirable but not essential, provided there are strong communication skills and confidence in making outbound calls to recover outstanding payments.
- Experience using Microsoft applications, particularly Excel and Outlook.
- Demonstrates a willingness to learn and take ownership of personal development.
- Shows genuine ambition and enthusiasm for the role.
- Confidence in working with senior stakeholders and collaborating across cross-functional teams.
- Minimum GCSE Mathematics & English Language grade 4–6 (or equivalent).
Important Note
All applicants must hold full Right to Work both now and in the future, no sponsorship available.
Tenth Revolution Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates.
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