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Credit Controller
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Role Overview
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As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.
Essential Duties
- Opening new accounts and responsible for the day-to-day management of your customer base.
- Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
- Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer’s attention to obtain payment of due/overdue depts.
- Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
- Resolving queries both internally and externally around outstanding invoices.
- Agree, negotiate, and enforce re-payment plans.
- Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies.
- Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
- Managing credit limits in-line with relevant authorisations and escalate where required to the Credit Control Manager.
- Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
- Have a flexible approach to an ever-changing workload with the ability to prioritise.
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These duties are not exhaustive and may vary from time to time, depending on the needs of the business.
Skills & Qualifications
- Minimum of 3 years’ experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.
- Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
- Have an excellent telephone manner.
- Team player with proactive positive attitude and strong organisational skills.
- A systematic approach and an eye for detail.
- Ability to influence, negotiate and make judgements on need for consultation and escalation.
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Benefits
- Company pension scheme.
- Company sick scheme.
- 24 days holiday plus bank holidays.
- Day off for your birthday.
- Life insurance x 3 salary.
- Tailored career path.
- Manufacturer training.
- Employee uniform.
- Staff discount on showroom items.
- Free on-site parking.
- Health and well-being support line.
- Employer funded Cash plan to support with covering employees’ regular healthcare expenses.
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