Centrica
Credit & Debt Agent
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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At Dyno-Rod, our mission is to mend it.
We’re one of the UK’s largest plumbing and drainage forces. From blocked drains to burst pipes, we’re here to help our customers. We’re proud to offer 24-hour emergency response across the UK, using a combination of the latest technology and good old-fashioned expertise to fix a wide range of home emergencies.
Credit & Debt Agent
Please note this is a 12 Month Secondment / Fixed Term Contract opportunity. Working from home and at the Stockport office when required.
Working as part of the Payment Support Team as a Credit & Debt Agent with Dyno-Rod, you will be responsible for invoicing our Key Account clients, correctly and within SLA, against specific account guidelines this ensures our Franchisees are paid in a timely manner and cash flow to them is constant.
You will also be responsible for managing your own ledger of customer accounts, this role plays a key part in protecting our companies cash flow and supporting overall financial performance.
You are ensuring payments are received on time and working with customers to resolve any payment query/issues. You will liaise with both internal and external customers while agreeing suitable payment solutions while maintaining positive customer relationships.
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Measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
This is a fast-paced growing business with an exciting opportunity to build strong relationships with our internal and external stakeholders, delivering positive customer support, driving a culture of continuous improvement and growth.
Salary: £27,087 per annum
Hours: Full-time, 37 hours per week, Monday to Friday
Location: Hybrid (working from home, and the Stockport office when required)
Training: 4 Weeks training in the Stockport office.
The Role
- Liaising with Key Account clients, Key Accounts Managers, Franchisees, all stakeholders
- Review works completed, investigate on holds and queries.
- Maintaining inbox
- Completing Credit notes, write off
- Monitor customer accounts and outstanding balances.
- Manage Work in Progress – everything is invoiced and paid within timescales
- Chase overdue payments via phone, email, and written correspondence.
- Maintain accurate records of customer interactions and payment arrangements.
- Escalate high-risk or long-outstanding debts when necessary.
- Ensure compliance with company policies and credit procedures.
- Ensuring all team SLAs are met within the required timeframe
- You will be responsible for full end to end process of Invoicing and Credit Control process
- Invoicing WIP, Audits, Debt, Values/Behaviours
Essential Person/Role Requirements
- Experience in accounting & credit control, debt collection, or accounts receivable environment.
- Excellent communication and negotiation skills.
- Strong attention to detail and accuracy.
- Strong organisational and own time-management abilities.
- Confidence in handling difficult conversations professionally.
- Proficiency in excel and ability to create debt reports and consolidate data
- D365 competent or experience with similar invoicing systems
- Great relationship building skills
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The Person
- Able to work independently and as part of a team.
- Courageous team player, with a resilience to be able to challenge franchises or key stakeholders as required
- Keenness to learn and expand your knowledge within role and the industry
- Target driven
- Great attention to detail
- Problem solver
- Confident Communicator
- Ability and drive to support the team with a variety of tasks
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/dyno
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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