Lithia UK
Credit Management Assistant
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Credit Management Assistant
Lithia UK Head Office - Hybrid working with flexibility to work from home 2 days per week
Salary
- Salary of £26,436.80
- Benefits include pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services
About the Role
Are you confident with numbers, comfortable handling complex queries, and looking to take the next step in your finance career?
Based in our Finance Shared Service Centre, you’ll be part of a dynamic team that supports our nationwide network of retailers. With over 140 team members and a focus on continual growth and development, we’re dedicated to offering limitless opportunities for career development.
Responsibilities
- Problem-Solving: You’ll be a natural problem-solver, confident in communicating with internal teams and external customers to ensure queries are resolved quickly and accurately.
- Credit Management: From performing credit checks and handling overdue accounts, to tracking queries and reviewing aged debt reports, your attention to detail and customer service mindset will be key to success in this fast-paced, hybrid role.
- Communication: Managing inbound and outbound communications (via phone, email, and Zendesk) to ensure timely resolution of credit-related queries.
- Discrepancies: Investigating and resolving discrepancies or disputes, collaborating with dealership teams and external customers to identify root causes and drive resolution.
- Documentation: Processing key documentation such as remittances, copy invoices, and statements to support reconciliations and ensure accurate postings.
- Credit Checks: Performing credit checks for new and existing customers, helping mitigate financial risk across the business.
- Month-End Close: Completing tasks that support the month-end close process to ensure accurate reporting and data integrity.
- Compliance: Using third-party portals and internal systems to retrieve documentation and ensure compliance with SOX and audit requirements.
- Continuous Improvement: Identifying opportunities for continuous improvement and contributing to projects that enhance team efficiency and service levels.
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Requirements
- Strong written and verbal communication skills, with the confidence to liaise with stakeholders at all levels.
- Good working knowledge of Microsoft Office applications, especially Excel.
- Excellent attention to detail, with strong organizational skills and the ability to manage multiple priorities.
- Proactive and self-motivated approach, with the ability to work independently and meet deadlines.
- Familiarity with ERP systems and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable.
Benefits
- 33 days annual leave (including bank holidays)
- Extra day off on your birthday
- Industry-leading Family Leave Policies
- Access to a new car through our Salary Sacrifice scheme
- Paid day to volunteer
- Recognition of dedication and loyalty with long service milestone anniversaries
- Tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- High street discounts
- Rewards through our internal referral scheme
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About Us
At Lithia UK, our growth is powered by our people:
- As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences.
- Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do.
- Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Equal Opportunities
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail, and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
Recruitment Support
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
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