Credit Operations Lead

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your role in the Team's Success

As Credit Operations Lead, you will be responsible for the day-to-day leadership of the Credit Operations team, ensuring the group's credit risk, margin, client categorisation and debt management activities are delivered accurately, on time and in line with regulatory requirements. You will set the standard for operational control within the team, act as the escalation point for complex client and credit matters, and drive continuous improvement across our processes and controls. Reporting to the Head of Client Operations, you will play a key role in protecting both our clients and the group while helping shape how the function operates as the business grows.

What you'll do

Your responsibilities include:

• Lead, coach and develop the Credit Operations team, setting clear objectives, managing performance and ensuring the team meets its individual and collective KPIs
• Oversee the management of client margin calls, account settlements and close-out activity, ensuring decisions are timely, consistent and well documented
• Own the monitoring and management of client credit exposure, including the assessment, approval and periodic review of credit facilities and limits within delegated authority
• Oversee the retail to professional client classification process, ensuring assessments are robust, evidenced and compliant with FCA requirements and internal policy
• Manage the end-to-end debt management and recovery process, including client engagement, repayment arrangements, escalation to third parties and write-off recommendations
• Own and maintain the first line risk controls for the team, covering risk monitoring, risk identification and risk analysis, and ensure issues and breaches are identified, recorded and remediated promptly
• Act as the senior escalation point for complex client queries and complaints relating to credit, margin and account status, ensuring good client outcomes in line with Consumer Duty
• Oversee the production and distribution of daily, weekly and monthly management information, reports and audits, and present key insights and trends to senior stakeholders
• Lead the team's response to internal audit, compliance monitoring, external audit and regulatory requests, ensuring evidence is accurate and actions are closed within agreed timescales
• Maintain up-to-date procedures and process documentation, ensuring the team operates to documented and controlled standards
• Build strong working relationships with stakeholders across the business, including Compliance, Risk, Finance, Dealing, Legal and Account Management
• Identify opportunities to improve efficiency, automation and control, and work with product owners and technology teams to deliver change and enhance our client offering