Sky
Credit Risk Performance Manager
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Role/Team Overview
The Credit Risk team protects customers from taking on unsustainable debt while supporting Sky’s commercial ambitions across the UK and Ireland. We work across product, commercial, finance, trading, and operational teams to understand portfolio performance and improve outcomes for customers and the business.
This is an exciting time to join us. You will have the opportunity to shape how the team communicates performance, supports decisions, and works together. We are moving towards clearer, insight-led storytelling and simpler reporting, giving you scope to bring ideas, build effective approaches, and make a visible difference.
What you’ll do
- Deliver monthly performance reporting: Report on the monthly Credit Risk performance cycle, ensuring reporting is accurate, timely, well-controlled, and focused on the decisions stakeholders need to make.
- Create the narrative: Move beyond describing the numbers. Connect trends, drivers, and customer outcomes to explain what is happening, why it matters, and what should happen next.
- Deliver actionable insight: Identify emerging risks and opportunities, commission or complete deeper analysis, and translate findings into clear recommendations.
- Shape senior conversations: Produce and present concise, engaging performance updates for governance forums and senior stakeholders, simplifying complex credit risk topics without losing the detail that matters.
- Improve reporting: Challenge duplication and manual effort, strengthen reporting standards and controls, and develop clearer self-service views where appropriate.
- Collaborate across teams: Build strong relationships across Credit Risk, Commercial, Trading, Finance, Product, Operations, and Technology, bringing different perspectives together to land decisions.
- Support change: Help shape new reporting and governance approaches as the team develops, adapting quickly and bringing others with you.
- Develop capability: Share good practice in analysis, data visualization, and storytelling.
Essential Criteria
- Relevant experience: Performance reporting experience, management information, or portfolio insight in a bank, lender, credit provider, or similarly data-led regulated environment.
- Strong performance storytelling: A track record of turning complex information into a clear, balanced narrative with implications, recommendations, and next steps, rather than simply reporting figures.
- Credit or lending knowledge: A good understanding of consumer credit performance, portfolio monitoring, and the relationship between customer outcomes, commercial growth, and bad debt.
- Tableau capability: Practical experience using Tableau to explore data, develop or improve dashboards, and create effective visualizations for different audiences.
- Analytical judgement: The curiosity to investigate root causes, test assumptions, and distinguish genuine movement from noise.
- Influence and collaboration: The ability to build trusted relationships, listen to different perspectives, challenge constructively, and help teams reach clear decisions. You can adapt your communication for senior audiences and bring people together around a shared outcome.
- Delivery focus: The organization and resilience to manage a recurring reporting cycle alongside deeper analysis and change activity.
- Clear communication: Excellent written and verbal communication, with the ability to make technical or analytical topics easy to understand.
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Technical Skills
- Tableau: Strong working knowledge is essential.
- Excel and PowerPoint: Strong capability for analysis, quality assurance, and senior-level communication.
- Experience working with large datasets, reporting controls, and data-quality checks.
Desirable Skills and Experience
- SQL: Desirable, with the ability to query, validate, and explore data independently.
- Knowledge of Python or other analytical tools would be useful but is not essential.
How you’ll work
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.
The hybrid working expectations for this role are 3 days in the office per week.
Benefits and Perks
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution.
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass, and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
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Your Office Base
Osterley/Dublin
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway, and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidized restaurants, cafes, and a Waitrose. You can keep in shape at our subsidized gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Burlington Plaza is the home of Sky Ireland, a central, well-connected base for our Dublin teams. We’re just a 20-minute walk to Dublin’s city centre with connections via Dublin Bus, Luas, and DART. Our nearest train station is Grand Canal Dock.
Who We Are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news, and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues, and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role, you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
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