The Crematorium and Memorial Group
Crematorium Assistant
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Position: Crematorium Assistant
Location: Basingstoke Crematorium
Job Type: Full-time, 40 Hours per week
Salary: £27,289.60 per annum
Are you a compassionate and detail-oriented professional, experienced in crematorium operations? We are seeking a Crematorium Assistant to join our team at Basingstoke Crematorium. This multi-skilled role covers all aspects of crematorium operations, including chapel services, grounds maintenance, administrative duties, and operating cremation equipment as a qualified Cremator Technician.
Why This Role Matters
At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant - Level 2, you will ensure that our services run smoothly, cremations are handled accurately, and families are treated with care and compassion.
The Role
As a Crematorium Assistant, you will provide expert support across the crematorium, ensuring that services are conducted professionally, cremations are carried out with respect, and administrative tasks are efficiently managed.
Key Responsibilities
- Operate cremation equipment to the highest standards, maintaining accurate records.
- Support chapel services, including setting up seating, audio/visual equipment, and welcoming families.
- Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
- Assist families with memorial enquiries, providing compassionate guidance.
- Manage service bookings, maintain accurate records, and handle invoicing.
- Respond to telephone and email enquiries with professionalism.
- Adhere to health and safety regulations, using PPE correctly and reporting hazards.
About You
We’re looking for someone who:
- Is a certified Cremator Technician with experience in crematorium operations.
- Has strong interpersonal skills and communicates empathetically with families.
- Is physically fit and capable of performing manual tasks, including grounds maintenance.
- Is comfortable using IT systems for bookings and administrative tasks.
- Has experience in a customer-facing role (hospitality, care, retail, bereavement).
- Is eager to learn and adaptable to a multi-skilled role.
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What You Can Expect From Us
We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued, and able to grow.
- Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
- A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
- Planning for your future - 4% matched pension to help you build long-term financial security.
- Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
- Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement, and lifestyle discounts.
- Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services, and confidential counselling.
- Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
- Making work easier - Free on-site parking available at most of our locations.
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
Why CMG
CMG cares for 45 crematoria and 12 cemetery sites across the UK, serving communities for over 150 years. Our work is about looking after places that matter to families and communities for generations. As part of Life Services Group, CMG shares the same three commitments as every one of our brands: meaningful purpose, helping families remember the people they love; grow with us, through training, support, and pride in specialist work; and shape the future, by making crematoria and cemetery care more modern, sustainable, and human.
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CMG is part of Life Services Group; alongside Dignity Funeral Directors, Simplicity Cremations, Dignity Legal Services, and Farewill. Together, we are building a group that can support families across more of the end-of-life journey, while each brand keeps the name, identity, and specialist focus people already know. For CMG, that means more investment in modern facilities, better tools, and stronger support for local teams, so colleagues can grow with us and continue caring for the places families trust.
You’ll be part of a close-knit local team who look after each other, the families we serve, and the places in our care. No two days are the same, and the work you do is noticed, valued, and part of shaping a better experience for communities for generations to come.
If you want meaningful work, the chance to grow with us, and a role where you can help shape the future of crematoria and cemetery care, find your Life’s work.
Equality, Diversity, and Inclusion Statement
We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.
Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.
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