Qantas Group
Crew Experience Manager
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Company Description
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
About the Role
We are seeking an experienced, people-focused Crew Experience Manager to join our Qantas UK Cabin Crew leadership team. In this role, you will be responsible for the end-to-end employment experience of our Flight Attendants and Business & First Flight Attendants, creating an environment where crew feel supported, valued, and empowered to perform at their best.
This is a broad, hands-on leadership role that combines people leadership with operational responsibility. Working within a small and collaborative team, you will manage a range of employee matters while balancing operational priorities with genuine care for your people and delivering timely, effective outcomes.
Alongside day-to-day crew leadership, you will lead or contribute to projects and specialist portfolios that support the UK operation and broader Qantas Group initiatives. This is an opportunity to make a visible impact on both the employee experience and the future success of Qantas UK Cabin Crew.
Key Responsibilities
- Lead and develop a team of Flight Attendants and Business & First Flight Attendants, providing visible leadership, clear direction, and support to foster a positive, high-performing culture.
- Manage the end-to-end crew experience, including performance, development, attendance, wellbeing, employee relations, recognition, and probation management.
- Handle complex employee matters with confidence and care, applying sound judgement to deliver timely, fair, and practical outcomes.
- Drive operational performance and continuous improvement by leveraging workforce insights to identify opportunities and implement solutions that enhance the crew and customer experience.
- Build strong stakeholder relationships across HR, Industrial Relations, Safety, Customer, Ground Operations, and employee representative groups to deliver shared outcomes.
- Lead or contribute to projects and specialist portfolios, balancing day-to-day crew leadership with initiatives that support the UK operation and broader Qantas Group priorities.
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About You
You are a people-focused and approachable leader who thrives in a hands-on operational environment. You adapt your leadership style to support a diverse workforce, balance empathy with sound judgement, and are comfortable navigating complex people matters. Proactive and solutions-focused, you take ownership, drive improvement, and enjoy balancing day-to-day operational leadership with projects and initiatives that deliver meaningful outcomes.
To be successful in this role, you will bring:
- Proven experience leading large operational workforces or similarly complex, dispersed teams.
- Strong experience managing performance, employee relations, attendance, wellbeing, investigations, and complex case management.
- A confident, approachable, and adaptable leadership style, with the ability to build effective relationships and influence a broad range of stakeholders.
- Sound judgement, resilience, and the ability to navigate complex people matters with professionalism and care.
- Experience working in a unionised environment and partnering with employee representatives.
- A proactive mindset, with a track record of driving initiatives, continuous improvement, and positive business outcomes.
- The ability to balance operational demands, project work, and competing priorities in a fast-paced environment.
- A genuine commitment to safety, customer experience, inclusion, and developing others.
- Flexibility to work within a shift-based, airport-focused operation, including participation in an on-call roster.
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This role is ideal for someone who thrives in a smaller, agile operation where initiative, accountability, and a hands-on approach are key to success.
Why Qantas?
You will join a close-knit team where you'll have the opportunity to make a meaningful impact on the experience, performance, and wellbeing of our UK Cabin Crew while helping shape the future of our operation.
- Heavily discounted air travel from the UK to Australia, within Australia, and across the globe for eligible employees, family, and friends.
- Private medical insurance and a health cash plan, subject to eligibility.
- Competitive pension package.
- Learning and development from day one.
- Wellbeing support and the opportunity to contribute to a safe, inclusive, and high-performing team culture.
Inclusion and Eligibility
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close at 11:59pm (BST) on 13 September 2026.
Job Details
- Business Function: Customer Service
- Parent Business Function: Customer Service
- Time Type: Full time
- Worker Sub-Type: Permanent
- Entity: Qantas Cabin Crew (UK) Limited
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