The Role

This is a 12-month fixed-term role established to support the implementation of the Europe-wide freelancer contracting and crewing framework. Working alongside the current Initiative Owner, who heads Crew & Project Support in the UK, you will provide the dedicated programme coordination and practical implementation capacity needed to move the business case from design through rollout and early adoption. The role is based in the Creative Technology office based in Crawley, West Sussex.

You will coordinate activity across European Business Units and work closely with Crewing, Operations, HR, Finance, Legal, Project Management, and local leadership. The role will track actions, dependencies, risks, and deadlines, while also producing the processes, guidance, training, and implementation support required to embed the new framework.

Primary Objectives

• Support the Initiative Owner with the coordinated delivery of the Europe-wide freelancer contracting and crewing framework.
• Create structure, pace, and visibility across implementation activities, decisions, dependencies, risks, and milestones.
• Help develop and roll out standardised approaches to freelancer contracting, onboarding, offboarding, rates, approvals, and supplier management.
• Coordinate Business Unit readiness, stakeholder engagement, training, communications, launch, and post-launch support.
• Improve the consistency and quality of freelancer data, process documentation, governance, and reporting across Europe.
• Help ensure the new framework is adopted and embedded as the standard way of working while accommodating approved local legal and market requirements.

Responsibilities

• Coordinate the implementation plan on behalf of the Initiative Owner, maintaining clear actions, owners, deadlines, dependencies, and deliverables.
• Maintain the implementation tracker, risk and issue log, decisions log, stakeholder plan, and other core programme documentation.
• Gather, document, and review existing freelancer processes, contracts, rates, approval routes, supplier arrangements, and ways of working across European Business Units.
• Identify differences, gaps, risks, and improvement opportunities in current freelancer contracting and crewing processes, escalating material issues to the Initiative Owner.
• Coordinate the design and implementation of standardised processes for freelancer contracting, onboarding, offboarding, approvals, rate negotiation, exceptions, and supplier management.
• Support the rollout of approved freelancer contract templates and help ensure the appropriate contract type and approved local variations are applied.
• Support the implementation of agreed rate cards, commercial guardrails, and approval or exception processes.
• Help crewing teams introduce rate negotiation into day-to-day activity and monitor adoption, market feedback, and commercial effectiveness.
• Support the development of preferred supplier relationships with crew and stagehand providers, including information gathering, commercial analysis, and negotiation preparation.
• Identify opportunities to use internal group capability and preferred suppliers before engaging external freelancers.
• Coordinate the review, cleansing, and standardisation of freelancer data across Business Units and relevant systems.
• Organise engagement and pilots with selected freelancers, gather feedback, track responses, and escalate contract, rate, or adoption issues.
• Create and maintain process maps, operating guidance, FAQs, briefing packs, launch materials, and controlled implementation documents.
• Coordinate the development and delivery of training for crewing teams and other stakeholders, particularly in commercial awareness, negotiation, contracting, rate cards, and new processes.
• Support change-management and communications activity so that affected employees, leaders, Business Units, and freelancers receive clear and timely information.
• Coordinate Business Unit launch-readiness reviews, identify outstanding actions or blockers, and support the formal go or no-go process.
• Provide practical day-to-day implementation support during rollout and the initial post-launch period, ensuring queries and issues are recorded, resolved, or escalated.
• Monitor implementation progress and adoption using agreed KPIs and reporting requirements, preparing concise updates for the Initiative Owner and governance forums.
• Coordinate post-implementation reviews, capture lessons learned, and identify recurring issues and opportunities for continuous improvement.
• Maintain strong working relationships across Business Units and act as an accessible, practical point of coordination throughout the implementation.