Mitie Cleaning & Hygiene Services
Crime & Intelligence Manager
Northampton
Posted about 20 hours ago
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Crime and Intelligence Manager
Job Description
- Day to Day Supervision
- Supervise the client's Crime & Intelligence team
- Crime & Intelligence Analysis
- Produce analysis to support analytical team and set best practice standards
- Mentoring and Training
- Mentor, train, and develop Crime Analysts to meet national standards and provide excellent customer service
- Partnership Management
- Lead local and national crime partnership assessments, reviews, and relationship management
- Process Improvement
- Develop, review, and improve analytical processes and procedures for high standards and efficiency
- Intelligence-Led Deployment
- Promote intelligence-led deployment of security resources and identify additional opportunities
- Collaboration
- Work with other support functions and departmental leads for effective workflow and collaboration
- Team Leadership
- Lead the team in alignment with company values, fostering potential and exceeding client expectations
- Problem Solving
- Involve the team in problem-solving, workflow creation, and improvement ideas
- Performance Management
- Manage the team proactively to ensure high performance and attendance
- Customer Service
- Ensure customer calls and requests are responded to within target guidelines, providing excellent customer experience
- Compliance
- Ensure processing standards are high, minimize errors, and comply with GDPR and other relevant legislation
- Escalation
- Escalate incidents outside of experience or control and follow specified actions
- Intelligence Networks
- Identify and maintain partnerships with public, law enforcement, and government agencies
- Intelligence Partnerships
- Assess, define, and lead intelligence partnerships to create long-term value for the client
- Internal Network
- Work with the internal intelligence network to leverage resources in support of the client
- Ad-Hoc Projects
- Complete designated projects on time and to a high standard of quality
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Qualifications
Essential Skills and Experience
- Demonstrate leadership skills and experience in managing teams of professional crime analysts
- Excellent report-writing and analytical skills with attention to detail
- Computer literate with proficiency in Microsoft Office and bespoke software
- Ability to lead and motivate a team to provide excellent customer service
- Ability to build and maintain relationships with a strong teamwork ethic
- Good educational background and command of written and spoken English
- Experience in a demanding, fast-paced environment
- Strong communication and customer service skills
- Good working knowledge of Microsoft Office, Outlook, Word, and Excel
- Ability to work under pressure and make quick decisions
- Reliable, flexible, and discreet
- Solid organizational skills with the ability to coordinate multiple priorities and meet deadlines
- Ability to accurately follow detailed processes
- Positive attitude and ability to deal with pressure professionally
Desirable Skills And Experience
- Knowledge of the retail market and/or experience in law enforcement
- Relevant security industry experience, understanding of SOC requirements and processes
- SIA Licence holder - CCTV & minimum non-front line Guarding (Training can be provided)
- Experience in achieving SLAs, identifying gaps against standards, and implementing improvement solutions
- Previous achievement of performance targets and driving performance through metrics
- Flexibility in working hours
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Benefits
- Virtual GP: Access to expert advice via video or phone
- Financial Wellbeing: Assistance through Salary Finance scheme
- Lifestyle Choices: Flexible lifestyle benefits platform offering various options
- Discounts: Access to high street discounts through MiDeals platform
- Cycle-to-Work Scheme
- Life Cover: Up to four times your salary
- Pension Contributions: Enhanced pension contributions and save-as-you-earn scheme
- Mitie Matching Share Plan: Potential for free shares in Mitie
- Mitie Stars: Recognition and cash prizes
- Career Development: Diverse training and development opportunities
Inclusive Recruitment
- We are committed to making our recruitment process inclusive and accessible. If you need reasonable adjustments, changes, or any different arrangements during the recruitment process, please email us at.
About Mitie
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Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, critical government sites, hospitals, and schools.
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Join Our Team: Together, our diversity makes us stronger.
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Skills
Leadership
Crime Analysis
Report Writing
Stakeholder Management
Intelligence-Led Deployment
GDPR Compliance
Team Management
Strategic Planning
Customer Service
Microsoft Office
Performance Management
Relationship Building
Resource Allocation
Risk Deployment
Analytical Process Improvement
Security Operations