Recovery Focus
Criminal Justice Service Manager
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Criminal Justice Service Manager
Location: Enfield and Haringey, London
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £35,920 to £51,640
Make a real difference in your community
Are you an experienced leader with a passion for improving outcomes for people affected by substance use and involvement with the Criminal Justice System?
Join Waythrough and lead our dedicated Criminal Justice Teams in Enfield and Haringey, working alongside NHS colleagues and a wide range of partner agencies to deliver high-quality, integrated recovery services.
This is an exciting opportunity to shape and develop Criminal Justice pathways into drug and alcohol treatment, supporting individuals experiencing complex needs including homelessness, mental ill health, domestic abuse, and social exclusion. As we continue to transform and develop our London services, you'll play a pivotal role in driving innovation, partnership working, and excellent service delivery.
About the Role
As Criminal Justice Service Manager, you will provide strategic and operational leadership for our Criminal Justice service, ensuring the delivery of safe, effective, and person-centred interventions across multiple Criminal Justice settings.
You will lead a multidisciplinary team, oversee service performance, manage key partnerships, and ensure contractual and organizational objectives are achieved. Working closely with senior managers and external stakeholders, you will drive continuous improvement while maintaining a strong focus on quality, governance, and positive outcomes for the people we support.
What You'll Do
- Provide day-to-day operational leadership and management of the Criminal Justice Team, fostering a positive, high-performing, and inclusive culture.
- Lead, motivate, and develop Team Leaders and Recovery Coordinators through effective supervision, coaching, and performance management.
- Oversee service delivery across Criminal Justice settings, including probation, prisons, police custody, courts, and community-based services.
- Build and maintain strong strategic partnerships with Criminal Justice agencies, commissioners, healthcare providers, and local stakeholders to strengthen treatment pathways.
- Monitor service performance against contractual targets, KPIs, and quality standards, using data to inform decision-making and drive continuous improvement.
- Ensure robust safeguarding, clinical governance, information governance, and risk management processes are embedded across the service.
- Manage resources effectively, including staffing, budgets, and workforce planning, ensuring services remain responsive to local need.
- Lead on service development initiatives, implementing new ways of working that improve access, engagement, and recovery outcomes.
- Promote a whole-person approach to care, ensuring services address substance use alongside housing, mental health, physical health, employment, and wider wellbeing needs.
- Represent the service confidently at partnership meetings, strategic forums, and multi-agency networks, acting as an ambassador for Waythrough.
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To Succeed in This Role, You'll Need
- Significant management experience within substance use, health, social care, or Criminal Justice services.
- A strong understanding of the Criminal Justice System and pathways into treatment and recovery.
- Proven experience leading multidisciplinary teams and delivering high-quality, person-centred services.
- Experience managing performance against contracts, KPIs, quality standards, and regulatory requirements.
- Demonstrable success in developing effective partnerships across statutory and voluntary sector organizations.
- Strong leadership, communication, and influencing skills, with the ability to motivate teams through change.
- Experience analyzing service performance data and using insights to improve outcomes.
- A sound understanding of safeguarding, governance, risk management, and continuous quality improvement.
- A commitment to equality, inclusion, and delivering compassionate, recovery-focused services that empower people to achieve lasting change.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
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About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras, and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-08-31
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