Crisis Management Principal, EMEA

Readiness and exercising: Develop and deliver a regional training and exercise program based on EMEA risk priorities. The framework requires regional validation of the crisis management system, LCMT capability, and RCMT capability through periodic exercising, followed by after-action reviews, documented lessons learned, and corrective action tracking.

Communications and documentation: Maintain calm, factual, actionable, and appropriately classified crisis communications. Internal guidance requires GPS crisis communications to be necessary and actionable, fact-based, non-speculative, audience-aware, and written in terms easily understood by the Oracle population. The role will also coordinate with Corporate Communications and ensure press or analyst inquiries are managed through authorized channels.

Tools and records: Use event management and mass notification systems, travel tracking systems, collaboration platforms to include advanced internal AI tools, mapping products, stakeholder rosters, briefing templates, and incident documentation tools to support situational awareness, notifications, employee accountability, and executive updates. 

Objectives

• Lead EMEA crisis response and readiness for incidents affecting Oracle personnel, facilities, data center operations, business continuity, travel, special events, and regional operations.

• Ensure crisis response is scalable, consistent, and aligned to Oracle’s response priorities: people, assets, and enterprise continuity.

• Strengthen EMEA LCMT and RCMT capability through scenario planning, exercises, training, stakeholder engagement, and corrective action management.

• Maintain situational awareness and incident reporting that enables concise executive decision-making during time-sensitive events.

• Partner with Governance, Compliance, Legal, Privacy, OCI, RMRP, and regional business leaders to ensure crisis management activities support relevant business, regulatory, contractual, and audit expectations.

• Improve regional preparedness for high-impact scenarios, including geopolitical disruption, civil unrest, terrorism, severe weather, infrastructure loss, communications failure, office closure, data center disruption, travel interruption, public health events, and employee safety incidents.

Required Qualifications

• 10 to 12+ years of experience in crisis management, incident management, emergency management, business continuity, resilience, security operations, operational risk, or related fields.

• Demonstrated experience leading time-sensitive incident or crisis response in complex, matrixed organizations.

• Background in energy, technology manufacturing, critical infrastructure, cloud, data center, industrial, telecommunications, logistics, or regulated operating environments.

• Experience managing cross-functional response calls, assigning actions, documenting decisions, and briefing senior stakeholders.

• Strong understanding of crisis management lifecycle concepts: preparedness, response, recovery, after-action review, and continuous improvement.

• Experience developing and delivering crisis exercises, tabletop scenarios, training sessions, and stakeholder readiness programs.

• Ability to assess incident impact across people, facilities, assets, operations, travel, customers, reputation, and continuity.

• Excellent written communication skills, with demonstrated ability to produce concise executive summaries, incident updates, employee advisories, and after-action reports.

• Practical knowledge of emergency notification systems, incident management platforms, collaboration tools, and structured reporting methods.

• Ability to operate with incomplete information, competing stakeholder needs, and high consequence decision timelines.

• Knowledge of EMEA operating considerations, including regional geopolitical risk, labor and privacy sensitivities, public authority interfaces, and cross-border business disruption.

• Willingness to travel periodically and support after-hours incidents as part of a 24x7 on-call model.

Preferred Qualifications

• Experience in energy-sector crisis management, technology, manufacturing, cloud infrastructure, semiconductor, industrial operations, or data center crisis management environments.  

• Experience working with or supporting regulated industries, hyperscale environments, customer assurance, or audit-driven operational controls.

• Familiarity with ISO 22361 crisis management guidance, ISO 22301 business continuity concepts, ISO 31000 risk management principles, ISO 27001 security management alignment, and ISO 31030 travel risk management.

• Experience coordinating with Legal, Privacy, Compliance, Corporate Communications, HR, and business continuity teams during sensitive incidents.

• Experience with Everbridge, mass notification systems, travel tracking tools, intelligence platforms, GIS/mapping tools, or similar crisis management technologies.

• Experience producing evidence for audits, customer assurance, compliance reviews, or operational resilience requirements.

• Experience supporting incidents involving civil unrest, geopolitical disruption, severe weather, infrastructure disruption, employee welfare, travel disruption, or critical facility operations.

• Professional certification such as CBCP, MBCI, CBCI, CEM, PMP, ISO 22301 Lead Implementer/Auditor, or equivalent experience.

• Military or public sector emergency management experience preferred.

Success Profile

The successful candidate will be a practical crisis management operator who can move quickly from assessment to action, while maintaining judgment, documentation discipline, and stakeholder confidence. This role requires someone who can run a crisis call without creating unnecessary complexity, communicate uncertainty without speculation, and scale the response to the actual operating need. The candidate should be experienced enough to engage senior stakeholders, but hands-on enough to build rosters, write briefings, manage action logs, facilitate exercises, and close corrective actions.

This is a mid-career to senior individual contributor role suited for a candidate who has operated in complex physical, operational, or infrastructure risk environments and can bring that experience into Oracle’s EMEA crisis management program.

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