MITIE Security Ltd.
Crisis Management Specialist
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GSOC Crisis Management
GSOC Crisis Management builds our clients crisis resilience, providing an end-to-end crisis life-cycle capability (preparedness, response, and recovery) across regions. The EMEA Crisis Management Specialist supports the EMEA Crisis Management Lead in delivering this capability across EMEA sites: facilitating Crisis Management Team (CMT) activations, running training and exercises, developing contingency plans, conducting post-incident reviews, and maintaining the program's tools, data, and documentation.
Key Responsibilities
Real-Time Crisis Response Support
- Provide tactical planning and preparation support for crisis management calls with cross-functional (XFN) teams.
- Assist with impact analysis under tight deadlines using incomplete or evolving information.
- Support real-time crisis management responses, adapting to changing dynamics and unexpected developments.
- Execute post-call actions while managing shifting priorities and new information.
- Coordinate follow-up activities on critical work streams that may change scope or urgency rapidly.
- Support after-action / post-incident reviews, helping capture insights from fluid and evolving situations.
Crisis Management Framework Maintenance
- Maintain the crisis response team roster, accommodating organisational changes and role transitions.
- Support training programs that adapt to emerging threats and changing organisational needs.
- Help design crisis simulation exercises that reflect evolving risk landscapes and operational realities, contributing to the EMEA exercise programme.
- Maintain metrics and data collection, supporting frequent adjustment and refinement.
- Update crisis management plans and documentation to reflect changing procedures and lessons learned.
- Maintain organisational wikis and knowledge systems amid ongoing process improvements.
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Resilience Operations Support
- Support contingency planning initiatives that adapt to emerging risks and changing threat profiles.
- Assist with strategic resilience initiatives accommodating evolving organisational objectives.
- Support cross-departmental coordination while managing competing demands and timelines.
Required Skills, Qualifications and Essential Competencies
- Experience: 3+ years experience in operations related to crisis management or organisational resilience in a large organisation; technology-sector experience preferred but not required.
- Adaptability and flexibility: thrives in ambiguous situations, adjusts quickly to changing priorities, and sustains effectiveness amid uncertainty.
- Change management: comfortable navigating organisational transitions, evolving procedures, and shifting requirements without losing operational focus.
- Sound judgement under pressure: makes good decisions with incomplete information and adapts as new data emerges.
- Operational support: strong background providing hands-on operational assistance across multiple functions simultaneously.
- Communication under pressure: maintains clear, effective communication when plans change rapidly and stakeholders have competing needs. Experience managing stakeholder engagements.
- Technologically savvy: adopts AI and modern tools to improve the efficiency of the program.
- Pivot management: shifts quickly between tasks, priorities, and approaches as situations demand.
- Ambiguity tolerance: comfortable where requirements, timelines, and objectives may be unclear or constantly evolving.
- Multitasking under pressure: manages multiple concurrent support functions while maintaining quality and attention to detail.
- Problem-solving in flux: develops solutions and workarounds when standard processes do not apply or must be modified rapidly.
- Stakeholder navigation: supports a range of stakeholders who may have changing or conflicting needs and expectations
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Perks of the Job
- Hybrid working
- Highly competitive salary
- Company benefits
- 8AM - 4PM (may vary with operational needs)
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