Mitie Cleaning & Hygiene Services
Crisis Management Specialist
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We are looking for a highly adaptable Crisis Management Specialist to support crisis management and site resilience initiatives across EMEA. This role is ideal for a professional who thrives in ambiguous, rapidly changing environments and can pivot smoothly between priorities. The successful candidate will be effective at managing uncertainty, supporting complex operations, effectively engaging with stakeholders and sustaining quality amid shifting requirements and emerging challenges, working under the direction of the FTE EMEA Crisis Management Lead.
Reports to: EMEA Crisis Management Lead
Location: London, Kings Cross
About The Team
GSOC Crisis Management builds our clients crisis resilience, providing an end-to-end crisis lifecycle capability (preparedness, response, and recovery) across regions. The EMEA Crisis Management Specialist supports the EMEA Crisis Management Lead in delivering this capability across EMEA sites: facilitating Crisis Management Team (CMT) activations, running training and exercises, developing contingency plans, conducting post-incident reviews, and maintaining the program's tools, data, and documentation.
Key Responsibilities
Real-Time Crisis Response Support
- Provide tactical planning and preparation support for crisis management calls with cross-functional (XFN) teams.
- Assist with impact analysis under tight deadlines using incomplete or evolving information.
- Support real-time crisis management responses, adapting to changing dynamics and unexpected developments.
- Execute post-call actions while managing shifting priorities and new information.
- Coordinate follow-up activities on critical work streams that may change scope or urgency rapidly.
- Support after-action / post-incident reviews, helping capture insights from fluid and evolving situations.
Crisis Management Framework Maintenance
- Maintain the crisis response team roster, accommodating organisational changes and role transitions.
- Support training programs that adapt to emerging threats and changing organisational needs.
- Help design crisis simulation exercises that reflect evolving risk landscapes and operational realities, contributing to the EMEA exercise programme.
- Maintain metrics and data collection, supporting frequent adjustment and refinement.
- Update crisis management plans and documentation to reflect changing procedures and lessons learned.
- Maintain organisational wikis and knowledge systems amid ongoing process improvements.
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Resilience Operations Support
- Support contingency planning initiatives that adapt to emerging risks and changing threat profiles.
- Assist with strategic resilience initiatives accommodating evolving organisational objectives.
- Support cross-departmental coordination while managing competing demands and timelines.
Required Skills And Qualifications
Essential Competencies
- Experience: 3+ years experience in operations related to crisis management or organisational resilience in a large organization; technology-sector experience preferred but not required.
- Adaptability and flexibility: thrives in ambiguous situations, adjusts quickly to changing priorities, and sustains effectiveness amid uncertainty.
- Change management: comfortable navigating organisational transitions, evolving procedures, and shifting requirements without losing operational focus.
- Sound judgment under pressure: makes good decisions with incomplete information and adapts as new data emerges.
- Operational support: strong background providing hands-on operational assistance across multiple functions simultaneously.
- Communication under pressure: maintains clear, effective communication when plans change rapidly and stakeholders have competing needs. Experience managing stakeholder engagements.
- Technologically savvy: adopts AI and modern tools to improve the efficiency of the program.
- Pivot management: shifts quickly between tasks, priorities, and approaches as situations demand.
- Ambiguity tolerance: comfortable where requirements, timelines, and objectives may be unclear or constantly evolving.
- Multitasking under pressure: manages multiple concurrent support functions while maintaining quality and attention to detail.
- Problem-solving in flux: develops solutions and workarounds when standard processes do not apply or must be modified rapidly.
- Stakeholder navigation: supports a range of stakeholders who may have changing or conflicting needs and expectations
Perks of the Job
- Hybrid working
- Highly competitive salary
- Company benefits
- 8AM - 4PM (may vary with operational needs)
Our market-leading offering provides you with benefits that suit your lifestyle.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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