Location - London (2 days/week onsite)

Inside IR35 Contract

Qualifications/Skills:

• Must be an experienced resource with a minimum of 7+ years of experience in Incident Management with knowledge and a sound understanding of various IT technologies/domains.
• Very strong influential relationship management skills with stakeholders, senior management, colleagues, and external service providers.
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
• Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment.
• Understanding of foundational IT technical issues and relationships.
• Sensitivity and urgency in dealing with line of business outages.
• Ability to influence and lead technical conversations with various infrastructure support groups.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
• Strong oral and written communication skills.
• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
• Supervisory skills and the ability to leverage support from other parts of the organization.
• Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.
• Understanding of Technologies & ITSM Tool.
• Coordination, negotiation, and persuasion skills.