CBRE
Critical Services Supervisor
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CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Supervisor to join the team located in London.
About The Role
We are seeking an experienced and proactive Critical Services Supervisor to join a high-performing engineering team supporting a prestigious Global Account.
Operating within a mission-critical environment, the successful candidate will lead a team of engineers and specialist contractors responsible for maintaining the integrity, resilience, and availability of critical infrastructure. This role is ideal for an ambitious technical professional looking to progress into Engineering Management or Critical Facilities Management.
The position requires strong technical expertise across electrical systems, excellent leadership skills, and the ability to manage risk in environments where uptime, safety, and operational excellence are paramount.
Please Note: shift pattern is a Continental Shift Pattern - 4 days on, 6 days off, 4 nights on, 4 off, 3 days on, 3 nights on, 4 days off (07.00-19.00 - 19.00-07.00).
Key Responsibilities
Technical Leadership & Operations
- Act as the senior engineering lead on shift, providing technical direction and support to engineers and contractors.
- Maintain the continuous operation of all critical electrical infrastructure, ensuring maximum resilience and uptime.
- Oversee operation, monitoring and maintenance of:
- HV/LV electrical distribution systems
- UPS systems and batteries
- Standby generators and fuel systems
- Switchgear and transformers
- Static transfer switches
- Power monitoring systems
- Building Management Systems (BMS)
- Electrical protection systems
- Emergency lighting and life safety systems
- Lead response activities during faults, alarms, outages and abnormal operating conditions.
- Perform technical investigations and root cause analysis following incidents, near misses and equipment failures.
- Identify opportunities to improve system reliability, energy efficiency and operational performance.
- Ensure all critical maintenance activities are completed in accordance with site procedures and client standards.
Supervisory Responsibilities
- Directly supervise shift engineers and technical support personnel.
- Coordinate daily workloads, maintenance activities and resource allocation across the engineering team.
- Conduct shift handovers and ensure accurate communication of critical operational information.
- Mentor, coach and develop engineers, apprentices and future supervisory talent.
- Review performance, training requirements and competency levels within the team.
- Support recruitment, onboarding and succession planning initiatives.
- Foster a culture of accountability, teamwork, innovation and continuous improvement.
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Planned Preventative Maintenance (PPM)
- Ensure all PPM activities are completed on time and to the required quality standards.
- Review maintenance reports, identify trends and recommend improvements.
- Validate service reports and ensure all statutory and compliance requirements are met.
- Drive condition-based maintenance strategies where appropriate.
- Monitor asset health and support lifecycle replacement planning
Critical Environment Management
- Take ownership of critical operational procedures and emergency response protocols.
- Support and lead critical switching operations and planned shutdown activities.
- Review and approve RAMS, permits to work and method statements.
- Ensure strict adherence to change management processes.
- Manage high-risk activities including:
- Electrical isolation
- Energized works
- Confined space operations
- Work at height
- Contractor management
- Participate in incident management and business continuity exercises.
- Support client audits and compliance reviews.
- Ensure service delivery consistently meets contractual KPIs and SLAs.
Compliance, Health & Safety
- Promote a zero-harm culture across the account.
- Ensure compliance with:
- Health & Safety legislation
- Electrical safety regulations
- Client operating procedures
- Company management systems
- Environmental and sustainability requirements
- Conduct risk assessments and safety inspections.
- Investigate incidents and implement corrective actions.
- Ensure all operational documentation remains accurate and up to date.
Innovation & Continuous Improvement
- Drive engineering excellence through innovation and best practice.
- Identify opportunities for automation, energy optimisation and operational efficiency improvements.
- Support implementation of new technologies and digital solutions.
- Champion reliability-centred maintenance initiatives.
- Participate in account-wide projects focused on critical infrastructure enhancement.
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Essential Skills & Experience
- Recognized electrical engineering qualification (City & Guilds, NVQ Level 3, HNC, HND or equivalent).
- Current 18th Edition Wiring Regulations qualification.
- Strong operational experience within critical environments such as:
- Data Centres
- Financial Services
- Pharmaceutical Manufacturing
- Life Sciences
- Telecommunications
- Technology Campuses
- Mission Critical Facilities
- Previous experience leading engineering teams or operating as a Shift Supervisor, Lead Engineer or Engineering Supervisor.
- Proven knowledge of critical electrical systems and infrastructure.
- Experience managing subcontractors and specialist vendors.
- Excellent fault-finding and problem-solving skills.
- Strong understanding of permit-to-work and safe systems of work.
Desirable
- HV Authorised Person or Senior Authorised Person experience.
- IOSH Managing Safely or NEBOSH qualification.
- AP15/Operational Authorised Person status.
- HNC/HND or Degree in Electrical Engineering.
- Experience with Schneider, ABB, Siemens or similar critical power infrastructure.
- Exposure to hyperscale or enterprise data centre environments.
Personal Attributes
- Strong leadership presence and decision-making capability.
- Calm and methodical under pressure.
- Customer-focused with excellent communication skills.
- Highly organized with strong attention to detail.
- Collaborative and team-oriented.
- Committed to continuous professional development.
- Passionate about delivering world-class engineering services.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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