Harnham
CRM Account Manager
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Freelance CRM Account Manager
£300 Day Rate | Flexible Working | Part-Time | 3 month initial contract | UK Based Only
This is an opportunity to join a growing specialist CRM and retention consultancy supporting ambitious DTC and e-commerce brands. You'll take ownership of client relationships, coordinate delivery across an established execution team, and play a key role in ensuring CRM programmes deliver measurable commercial impact.
The Company
They are a specialist CRM and retention consultancy working with e-commerce and direct-to-consumer brands to improve customer engagement, retention, and lifetime value. Their expertise spans lifecycle marketing, customer data, and CRM strategy, with a particular focus on helping brands maximize performance through email and retention channels. With strong delivery resources already in place, they are now looking for a client-focused contractor to bridge the gap between strategy, execution, and client communications.
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The Role and Deliverables
- Act as the day-to-day point of contact for a portfolio of e-commerce and DTC clients.
- Manage client communications, ensuring requests, priorities, and expectations are handled effectively.
- Coordinate with CRM specialists and delivery teams to keep campaigns, reporting, and projects on track.
- Translate strategic objectives into clear deliverables and briefs for internal teams.
- Support clients with CRM, email marketing, and retention-related queries, providing informed guidance and recommendations.
- Monitor campaign performance and communicate key insights, risks, and opportunities to clients and stakeholders.
Your Skills & Experience
- Strong experience in client account management within an agency, CRM, digital marketing, or e-commerce environment.
- Good working knowledge of Klaviyo and a solid understanding of email marketing, lifecycle marketing, and retention.
- Experience managing relationships with DTC or e-commerce brands.
- Ability to confidently discuss campaign performance, commercial priorities, and CRM initiatives with clients.
- Proven capability coordinating multiple stakeholders, projects, and deadlines simultaneously.
- Strong judgement, communication skills, and the ability to operate independently.
- Experience balancing client expectations with delivery requirements and business priorities.
- Comfortable working in a remote, entrepreneurial environment with a high level of autonomy.
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How to Apply
If you have a blend of CRM knowledge, agency-side account management experience, and a passion for helping e-commerce brands succeed, please apply with your CV and details of relevant client accounts you have managed.
Desired Skills and Experience
Account Management, Client Relationship Management, Klaviyo, Email Marketing, CRM, Lifecycle Marketing, DTC eCommerce, Stakeholder Management, Project Delivery, Campaign Management, Retention Marketing, Agency Experience
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