Lidl GB
CRM and Loyalty Administrator
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Summary
£31,350 up to £39,600 per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative and ready to make a tangible impact on where we work.
Just like you
In the CRM (Customer Relationship Management) & Loyalty Team at Lidl, we pride ourselves on encouraging innovation, autonomy, best practice, and future thinking. Lidl Plus is our way of saying thank you to customers for shopping at Lidl by rewarding them for their loyalty. This is a unique and exciting opportunity to be part of a CRM Team at Lidl GB that forms an essential part of business strategy.
We are looking for an administrator to join the CRM team. This early career role is a unique opportunity to be at the core of the content provided to Lidl Plus members every week. It is perfect for anyone wanting to start or transition into a career within CRM & Loyalty and be part of a market leading program like Lidl Plus.
At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.
What you'll do
- Focus on our regular weekly content, meaning a drumbeat of regular weekly tasks and the opportunity for stretch projects.
- Set up weekly offers & coupons, all customer facing in-app content (banners, home message), and direct communication.
- Create direct communications to send to customers, such as push notifications and in-app announcements.
- Coordinate the production and design of creative assets (product photography) for in-app content, working closely with an external agency, internal Photography team & the Online teams.
- Ensure weekly timely sign-off on all offers with Buying and Marketing teams.
- Support Lidl Plus QR code creation in SalesForce for marketing materials, in-store events and other campaigns as required.
- Contact suppliers for bigger promotions, to confirm volume requirements with them and communicate this back to our regional supply chain teams.
- Test app features and functionality utilising the testing environment in-app and our dedicated test tills.
- Collaborate and problem solve with colleagues across Food Promotions, Non Food, Food Buying, Fruit & Veg Buying, and IT.
- Liaise as required with SCRM, the app development team.
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What you'll need
- Experience working in a customer focused or commercial team at Lidl, or for external candidates a passion for retail, CRM, loyalty and/or delivering customers a brilliant in-app experience!
- Excellent attention to detail and the ability to spot mistakes.
- Experience with SalesForce, Salesforce Marketing Cloud and Adobe Photoshop is desirable but not essential; a desire to learn these is essential!
- A real team player: someone who is willing to get stuck in and help their colleagues.
- Positive mindset and can-do attitude.
- Desire to succeed and interest in always improving.
- Adaptable, flexible, and able to deal with changing tasks and routines in a fast-paced environment.
- A strong multi-tasker with excellent organisational skills and the ability to prioritise.
- An excellent communicator with the confidence and composure to deal with entrusted tasks.
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What you'll receive
- 30 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Contributory pension scheme
- Plus more of the perks you deserve
includes 10% non-contractual London Weighting allowance.
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
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