Dynamics 365 Certified Consultant, having worked as Business Analyst

• Good experience in CRM within leading Banking organization; experience in Client onboarding, Case management, Sales, Marketing
• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM
• Expert in writing User stories with elaborate definition of done
• Conducting GAP analyses to determine difference between application and business processes
• Providing a demonstration of software and solution to prospects or at customer events
• Gathering system and software requirements and documentation of Product backlog/ User stories
• Creating documentation to define workflow and requirements
• Identifying creative solutions for processes that aren’t fully accomplished by standard Dynamics CRM processing
• Working with the client to understand legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM
• Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products
• Developing end user training documentation
• Training users in a hands‐on methodology
• Providing on‐going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
• Maintaining and expanding client relationships through delivery of high-quality services
• Provide expert advice on the CRM Dynamics supported features and Banking domain
• Ability to work efficiently with offshore Agile team members
• Ability to share knowledge and train lower level staff
• Ability to communicate effectively, both orally and in writing
• Desire to learn and grow
• Should be flexible and adaptable to work under tight timelines