KWS SAAT SE
CRM & Commercial Analytics Specialist
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CRM & Commercial Analytics Specialist
Are you passionate about creating seamless customer experiences and leveraging data to drive commercial success? KWS UK Ltd. is seeking a CRM & Commercial Analytics Specialist to join our dynamic team in Thriplow. In this full-time role, you’ll play a pivotal part in shaping our customer journey strategy and optimising our CRM systems to support marketing and sales excellence.
Role Overview
As our CRM & Commercial Analytics Specialist, you will:
- Champion a customer-centric approach by ensuring a consistent and smooth experience across all touchpoints and stages of the customer journey.
- Collaborate with the Digital Marketing Executive and cross-functional teams to assess and enhance customer interactions across channels and platforms.
- Design and deliver exceptional customer experiences through all marketing activities.
- Act as the Salesforce expert for KWS UK, promoting system adoption and best practices across internal teams.
- Optimise the CRM system (Salesforce) in alignment with marketing and sales requirements.
- Provide hands-on support to internal teams for efficient CRM usage.
- Ensure GDPR compliance and uphold data governance standards.
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Key Requirements
We’re looking for a proactive and analytical professional with:
- Minimum 4+ years of experience in customer journey marketing and/or CRM.
- Proven expertise in Salesforce (essential).
- Advanced proficiency in analytical tools such as Google Analytics and CRM platforms.
- Strong understanding of customer engagement, retention, and loyalty strategies.
- Experience in project management and campaign execution.
- UK-based and available to work from our Thriplow office at least three days per week.
Benefits
At KWS, we believe in cultivating talent and fostering a supportive work environment. You’ll benefit from:
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- Key focus on professional and personal development. “Make yourself grow”.
- 35 working hours weekly
- 30 days of annual leave plus bank holidays
- Highly competitive Pension Scheme with 16% Company contribution and 1.2% minimum employee contribution
- Life Assurance of three times annual salary
- Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years
- Private Health Care Plan
- Profit Related Bonus Scheme, targeted at 10% of annual salary
- Membership of Lifestyles discount scheme
- Reduced diesel prices from the company’s fuel pump
Ready to Join Us?
If you’re excited to drive customer excellence and bring data-driven insights to life, we’d love to hear from you. Apply now with your CV and take the next step in your career with KWS UK Ltd.
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