Harnham
CRM Consultant (Migration)
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CRM Migration Consultant (Bloomreach to Klaviyo)
London | Outside IR35 | Occasional on-site days | £400 Day Rate | 3-month Contract | Part-Time | 38-39 Days of Work
This is an exciting contract opportunity to lead a large-scale CRM platform migration for a well-established e-commerce business. You'll play a key role in shaping customer communications, data strategy, and lifecycle marketing capabilities as the organisation transitions to a new CRM ecosystem.
The Company
They are a growing digital business with a strong e-commerce presence and a focus on customer engagement and retention. As part of a wider CRM transformation programme, they are investing in modern marketing technology and customer lifecycle capabilities. The project involves close collaboration across CRM, data, and technology functions to deliver a seamless migration.
The Role and Deliverables
- Lead the migration of CRM campaigns, customer journeys, and automated flows from Bloomreach to Klaviyo.
- Work with client-side data and technology teams to define migration requirements and data strategy.
- Assess customer data requirements and advise on historical data migration approaches.
- Support the integration of CRM platforms with wider technology systems and third-party tools.
- Migrate and optimise multiple customer lifecycle and retention journeys.
- Provide subject matter expertise across CRM platforms to ensure a successful transition.
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Your Skills & Experience
- Strong hands-on experience with both Bloomreach and Klaviyo.
- Proven capability delivering CRM platform migration projects in e-commerce environments.
- Expertise in customer segmentation, lifecycle marketing, and journey orchestration.
- Experience working with customer data, integrations, and marketing technology ecosystems.
- Ability to collaborate with technical and non-technical stakeholders to define requirements and deliver solutions.
- Agency-side experience or experience supporting multiple CRM clients is highly desirable.
- Experience with Customer.io would be a significant advantage.
How to Apply
If you have deep expertise across Bloomreach and Klaviyo and enjoy delivering high-impact CRM transformation projects, please apply with your latest CV.
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Desired Skills and Experience
Customer Relationship Management (CRM), Bloomreach, Exponea, Klaviyo, Customer.io, Marketing Automation, Customer Segmentation, Customer Journey Mapping, Lifecycle Marketing, Email Marketing, Retention Marketing, Loyalty Marketing, Personalisation, CRM Campaign Management, Data Migration, Data Strategy, Martech, CRM Integrations, Customer Data Platforms (CDP), Ecommerce Marketing, Marketing Technology, Requirements Analysis, Stakeholder Engagement, Business Analysis, Project Delivery, Digital Marketing
Bloomreach (Exponea), Klaviyo, Customer.io, CRM migrations, ecommerce, retail, lifecycle marketing, customer retention, automated customer journeys, journey builds, customer segmentation, CRM campaign management, marketing automation, data migration, CRM integrations, customer data strategy, loyalty programmes, personalisation, stakeholder management, requirements gathering, agency experience, martech implementation, CRM transformation projects, cross-functional collaboration, customer engagement, email marketing automation.
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