Institute of Grocery Distribution
CRM Data Executive Part-Time 12 Months FTC
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CRM Data Executive
At IGD, we’re proud to be a Great Place to Work, where people can grow, lead and make a difference.
That’s where you come in.
We’re looking for a part-time CRM Data Executive on a fixed-term contract to help keep IGD’s customer and company data accurate, compliant and ready to use. Working across Microsoft Dynamics 365 CRM, Microsoft Customer Insights, Power BI and Dotdigital, you’ll manage day-to-day CRM data, build campaign and event audiences, and help prevent recurring data issues.
This role is Part-Time, Monday to Thursday, with two days a week in our Watford office.
What you’ll do
- Maintain accurate Contact and Company records in CRM, including validation, approvals, updates and data cleansing.
- Create and manage customer segments and audience lists for campaigns, events, webinars, products and membership activity.
- Prepare, upload and reconcile approved audience files in Dotdigital, applying consent, suppression and audit checks.
- Investigate and resolve duplicate, incomplete, inaccurate or outdated data, including CRM and data-sync issues.
- Run data-quality checks, report recurring issues and support CRM governance, standards and process documentation.
- Provide practical CRM data support to Marketing, Sales, Client Success and other teams.
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What we’re looking for
- Experience maintaining customer and company data in Microsoft Dynamics 365 CRM, Dataverse or a similar platform.
- Experience of working in a B2B environment.
- Strong data-quality skills, including validation, cleansing, deduplication, reconciliation and issue investigation.
- Confident Excel user, comfortable working with large datasets, lookups, pivot tables and data checks.
- Experience creating customer or marketing audiences from a brief, with an understanding of consent, suppression and UK GDPR.
- Highly organised and detail-focused, with clear communication skills and confidence supporting non-technical colleagues.
- Proactive improvement mindset; experience with Power BI, Power Query, Power Automate, Dotdigital, event, membership or subscription data would be beneficial.
The rewards
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.
The location
We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.
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Our behaviours
- We’re hungry for better
- We solve it together
- We make it happen
- We say what needs to be said
More about our people
We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves.
We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.
More about IGD
We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact.
We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.
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