Gordon Ramsay Restaurants
CRM Executive
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Gordon Ramsay Restaurants is the restaurant business of internationally renowned, multi-Michelin starred chef Gordon Ramsay. Gordon Ramsay Restaurants operate a string of successful restaurants and dining destinations globally from Michelin stars to relaxed all day dining, from the UK and France to Dubai, Singapore and the United States.
An amazing opportunity has arisen to join a dynamic and fast-paced Marketing Team as a CRM Executive at Gordon Ramsay Restaurants Global.
The CRM Executive will support the delivery of the global CRM campaign programme, playing a key role in bringing campaigns to life across multiple markets. This role will focus on executing high-quality email communications, enhancing the guest journey through targeted and automated campaigns, and supporting the growth of first-party data.
Key Accountabilities:
- Build, test and deploy accurate, on-brand email campaigns; write engaging copy and manage tight delivery schedules with marketing stakeholders
- Analyse campaign reporting to optimize performance, build automated email journeys, and drive first-party data capture
- Hands-on experience with CRM tools (e.g., Salesforce, Braze, Dotdigital, Iterable) and comfortable working with performance data and continuous system learning
- Exceptionally detail-oriented with high standards for campaign accuracy, brand alignment, and multi-tasking in a fast-paced environment
- Customer-first, proactive, solution-focused, and highly collaborative with strong communication and creative problem-solving skills
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About you:
- Minimum 1 year CRM / digital marketing experience
- Previous Hospitality / Retail / Travel experience advantageous
- Experience working across multiple markets desirable
What’s in it for you:
- Competitive Pay Rate
- A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
- 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
- Employees can instantly access up to 50% of basic wages earned before payday via Stream
- Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
- Access to our world-class training & development opportunities globally
- Progress your career through a multi-site and multi-brand, best in class global restaurant group
- Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
- Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
- MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more
- Meals on duty
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At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
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