Harnham
CRM Executive
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CRM Executive
London | £35,000 + Benefits
Looking to take ownership of CRM campaigns in a customer-focused digital environment? This is an exciting opportunity to join a growing team where you'll play a key role in delivering engaging email marketing campaigns, improving customer retention, and driving commercial performance through data-driven CRM strategies.
The Company
They are a well-established consumer brand with a strong digital presence and a loyal customer base. The business is investing in customer engagement and marketing technology, creating opportunities for CRM professionals to make a measurable impact. You'll join a collaborative team that values innovation, continuous improvement, and customer experience.
The Role
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- Deliver end-to-end email marketing campaigns, from briefing and build through to deployment and reporting
- Support the development of the CRM and email marketing plan with performance insights
- Build targeted customer segments to improve engagement, retention, and lifetime value
- Execute A/B testing and optimisation strategies across campaigns
- Analyse campaign performance and provide recommendations to improve results
- Work closely with marketing and commercial stakeholders to align CRM activity with wider business objectives
- Support CRM development projects and ongoing channel enhancements
Your Skills & Experience
- Strong experience delivering email marketing or CRM campaigns
- Experience using ESP platforms, with exposure to automated customer journeys
- Advanced Excel skills and confidence working with customer data
- Knowledge of email marketing best practice, segmentation, and testing methodologies
- Understanding of campaign reporting and digital analytics tools
- Highly organised with excellent attention to detail and stakeholder management skills
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What They Offer
- Competitive salary and benefits package
- Flexible working arrangements
- Strong opportunities for career development and progression
- Collaborative and supportive team culture
- Access to ongoing learning and development opportunities
How to Apply
If you're a CRM Executive looking to develop your email marketing and customer engagement expertise, apply today through Harnham.
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