CRM & Loyalty Executive @NET-A-PORTER

Here’s a breakdown of what you’ll be doing:

• Support the CRM & Loyalty Manager with campaign planning and execution, collaborating with cross-functional teams to deliver campaigns aligned with key retail moments, customer engagement objectives and revenue KPIs.
• Deliver end-to-end email, push and SMS campaigns, from briefing and creative development through to audience targeting, quality assurance and deployment, ensuring all communications launch on time and meet NET-A-PORTER’s high standards.
• Regularly analyze CRM campaign performance against benchmarks, targets and historical trends, identifying key insights, learnings and optimization opportunities to inform future campaign planning and drive continuous improvement.
• Support the delivery of CRM automation and loyalty projects, including maintaining automated customer journeys, coordinating campaign assets and ensuring communications remain relevant and engaging throughout the customer lifecycle.
• Contribute to the development of the CRM roadmap by identifying A/B testing opportunities and evolving CRM strategies based on customer insights, campaign performance and commercial priorities.
• Build strong relationships with cross-functional teams, including Creative Production, Fashion, Brand Partnerships, Site Trading and Editorial, to deliver compelling, customer-centric CRM communications that reflect the NET-A-PORTER brand.
• Proactively identify and resolve process inefficiencies, implementing improvements to streamline CRM campaign creation, deployment and reporting.

The Type Of Person We Are Looking For

• 1–2 years’ experience in a similar CRM or Direct Marketing role, ideally within a fast-paced environment.
• Experience working with data and analytics platforms, such as Tableau, GA4 and Braze, would be advantageous.
• Good working knowledge of Excel and PowerPoint, with the ability to analyze campaign performance and translate data into actionable insights.
• A proactive and commercially minded approach, with the confidence to take initiative, contribute ideas and identify opportunities to improve CRM activity and processes.
• Excellent organizational skills and attention to detail, with the ability to manage multiple campaigns, priorities and deadlines effectively.
• Strong communication and relationship-building skills, with the ability to work independently and collaboratively, remaining calm when faced with issues or conflicting priorities.
• A flexible attitude and ability to thrive in a fast-paced, reactive environment. Knowledge of GDPR is essential, while experience in luxury or fashion retail would be advantageous but is not essential.

From the moment you join the LuxExperience Group, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Associate

Workplace Type: Hybrid